The SFMTA Strategic Plan will guide our priorities over the next two years. We have set forth goals and performance metrics to measure our progress towards these priorities. We are developing dashboards and will post them here to share our progress.
Contact performance@sfmta.com if you have any questions or feedback regarding the performance metrics and dashboards.
System Metrics
Equity
- Utilization of free or discounted fare programs
- Emerging mobility service coverage in Equity Priority Communities
- Scheduled Muni service hours delivered along Equity Strategy Routes
- Investments in Equity Strategy Neighborhoods
Accessibility
- Paratransit on-time performance
- Operational availability of elevators and escalators at Muni stations
Safety
- Traffic Fatalities
- Muni collisions per 100,000 miles
- SFPD-reported Muni-related crimes per 100,000 miles
- Customer rating: Feeling safe and secure on Muni
Inclusivity
Trust
- Customer rating: Overall customer satisfaction with Muni
- Customer Commendations
- Customer Complaints
- Customer rating: Trust in the SFMTA
- Positive social sentiment score
Accountability
- Streets-related customer requests addressed within timeliness standards
- Percent of capital projects completed on time
Transparency
Economic Vitality
- Percent metered hours that meet parking occupancy targets
- Percentage of contract amounts awarded to Disadvantage Business Enterprises (DBEs) and Local Business Enterprises (LBEs)
Service Quality
- Percent of scheduled Muni service hours delivered
- Muni on-time performance
- Percent of trips meeting Headway Adherence
- Percent of trips above capacity
Resiliency
- Muni mean distance between failure
- Percent of capital budget towards the State of Good Repair
- Asset condition score across key classes
- Deferred infrastructure replacement
Environmental Stewardship
Livability
- Muni ridership: Average weekday ridership
- Emerging mobility neighborhood coverage
- Average weekday taxi trips
Climate Action
Workplace Metrics
- Employee rating: Overall employee satisfaction
- Employee rating: Our workplace culture supports my health and wellbeing
- Employee rating: If I raise a concern about discrimination or harassment to my manager/supervisor, I am confident they would take appropriate action
- Employee rating: When the SFMTA makes changes, I understand why
- Racial Equity Action Plan (REAP): Percent of budget allocated towards employee resources and development
- Racial Equity Action Plan (REAP): Number of training sessions administered
- Racial Equity Action Plan (REAP): Number of training sessions completed
- Racial Equity Action Plan (REAP): Utilization rates of wellness activities
- Workforce vacancy rate
- Length of Time to Hire