Alerts FINAL UPDATE: Delay at Judah and 23rd has cleared. Incident train was removed from service. IB #NJudah resuming service.(More: 10 in last 48 hours)

Strategic Planning Metrics: Trust

Strengthening the social and cultural connections of the city and building confidence in the agency.

Overall customer satisfaction with Muni

Customer rating: Trust in the SFMTA

(dashboard in development)

Percent of positive social sentiment

(dashboard in development)

Muni customer complaints per 100,000 miles

Muni employee commendations

Strategic Plan Performance Metrics