Strategic Planning Metrics: Service Quality | SFMTA

Alerts FINAL UPDATE: OB 1, IB 12 cleared at Sacramento & Davis. Regular service resuming. Expect residual delays. (More: 20 in last 48 hours)

Convenient and safe transit and other services that deliver a positive customer experience.

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bus

Percent of scheduled Muni service hours delivered

bus

Muni on-time performance

bus

Percent of trips meeting headway adherence (metric in development)

crowded lrv

Percent of trips above capacity (metric in development)

Strategic Plan Performance Metrics