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Access-Related Complaints for Transit Services Access related service complaints are complaints submitted by our passengers who have concerns about an accessibility or ADA-related problem related to...

Bicycle-Related Infractions If you have received a citation for any bicycle-related infraction (either as an operator or as a shared bicycle user) and you would like to contest the citation for any...

If your vehicle has been booted, you may have an immediate hearing to protest the boot, either at the Customer Service Center at 11 South Van Ness in the city, or by video, phone or by mail, with a...

SECOND-LEVEL PROTEST (ADMINISTRATIVE HEARING) If your first protest of a citation was denied and the citation determined to be valid, you are eligible for a second level Administrative Hearing with a...

Placard misuse occurs when a driver is found having parked while displaying a Disabled Parking (DP) placard authorized for someone else. A citation may be issued to the driver when there is no...

Unless a transit customer is under age 19, the SFMTA requires payment for transit services on a Muni rail line or Muni Metro bus trip, or Cable car, and every passenger needs some proof of payment (or...

Contractors who have been cited for violations related to street-related construction operations that may not comply with the r equirements of a Special Traffic Permit (STP) or other construction...

Operators who have been permitted to conduct a Powered Scooter Share Program in the city risk being issued an infraction if a powered scooter in this Program is parked, left standing or unattended on...

The city’s Commuter Shuttle Program regulates employer-provided shuttles in San Francisco. The Program requires shuttle operators to follow sets of regulations in order to be allowed regular access to...

In San Francisco the private taxi industry is governed, licensed and regulated by the Taxis, Access & Mobility Services Department of the SFMTA. Taxi drivers in the city are required to be actively...