Performance Metrics Archive

These archived performance dashboards tracked the Agency's progress in meeting the goals and objectives outlined in

Click a link below to view the performance metric for each past strategic goal.

If you have any questions regarding the performance metrics, please contact performance@sfmta.com.


Strategic Planning Metrics (FY18-FY20)
Goal 2: Make transit and other sustainable modes of transportation the most attractive and preferred means of travel. Percentage of Muni trips with Service Gaps Percentage of cable service hours delivered Percentage of Muni bus trips over capacity during peak hours
Goal 3: Improve the quality of life and environment in San Francisco and the region. Percentage of Muni trips with service gaps on Equity Strategy routes Customer rating: Overall customer satisfaction with paratransit services Agency fund balance ratio Muni cost per revenue hour Muni cost per unlinked trip Muni farebox recovery ratio Muni cost recovery ratio
Goal 4: Create a workplace that delivers outstanding service. Employee unscheduled absence rate Workplace injuries per 200,000 hours Percentage of Muni Passenger service Reports responded to within timeliness standards Customer rating: Muni communication with riders Employee rating: My concerns, questions, and suggestions are welcomed and acted upon quickly and appropriately Employee rating: I feel that the Agency values workplace diversity


Transportation Recovery Plan
Objective 1: Health and Safety Transit Car Sanitation Hours by Pay Period Muni Vehicles Sanitized Per Week Percentage of Transit Trips At or Exceeding COVID Capacity Mask Distribution Total Mask Incidents Since Shelter in Place Mask Compliance Survey
Objective 2: Economic Recovery Slow Street Mileage Bikeshare Stations Installed Bike Racks Installed
Objective 3: Equity. Essential Trip Card Program Enrollment Essential Trip Card Program Usage Percentage of Muni Passenger service Reports responded to within timeliness standards Customer rating: Muni communication with riders Employee rating: My concerns, questions, and suggestions are welcomed and acted upon quickly and appropriately Employee rating: I feel that the Agency values workplace diversity
Objective 5: Infrastructure and Mobility Transit Travel Time Savings Miles of Bike Lanes Installed


COVID-19 Recovery
Passenger Counts Ridership Tags during COVID-19 Transit Revenue during COVID-19 COVID-19 Labor Expenses COVID-19 Expenses On-Street Parking Revenue during COVID-19 Off-Street Parking Revenue during COVID-19

Strategic Planning Metrics (FY18-FY20)