MuniSafe: Safety, Security and Good Conduct

Share this:

Safety is a top priority for the SFMTA. Muni provides service to thousands of people every day. It is important to stay safe and treat your fellow riders with kindness and respect.

Report harassment - call 311 or use the Muni Feedback form. For emergency assistance call 911.

All forms of harassment, assault and violence are strictly prohibited throughout the SFMTA network including on vehicles and at stops and facilities. Threatening, harming or harassing passengers or SFMTA employees is illegal and will not be tolerated.

On this page:

Code of Good Conduct

  • Be respectful.
  • Be attentive of your safety and the safety of others.
  • Follow rules and regulations.
  • Do not threaten, harm or harass passengers or SFMTA employees. Report incidents using the Muni Feedback form at SFMTA.com/MuniFeedback or 311
  • Make seats available to seniors, persons with disabilities, and other passengers when needed. It’s the law! 
  • Do not smoke, eat, drink, litter, spit, vandalize or relieve yourself on Muni vehicles, stations and stops.
  • Do not tamper with Muni vehicles. This can cause service delays or disruptions.
  • Avoid unnecessary conversation with the operator so they can focus on the road.
  • Allow customers to exit before entering.
  • Take care not to disturb other Muni passengers.
  • Keep aisles and doorways clear. Muni operators may refuse to allow articles on board that could create a nuisance or cause harm. 
  • Be ready to show a valid Muni pass, transfer or fare receipt at any time.

See all official San Francisco transit regulations

 

For Your Safety and the Safety of Others

  • Unlawful activities will be reported to the San Francisco Police Department.
  • Your picture and voice may be recorded while you are riding a Muni vehicle.
  • Stand behind the yellow lines and keep doorways clear.
  • Do not let children stand on seats.
  • Report any unattended items to the vehicle operator or to Muni Customer Service.

Report Crime on Muni

Banner for US DHS program "If you see something, say something"

Did you experience or witness an incident you wish to report to SFMTA?

*Serious incidents and criminal activity should always be reported to the SFPD if comfortable doing so.

  • Notify the vehicle operator if it is safe to do so.
  • Fill out the Muni Feedback form at SFMTA.com/MuniFeedback
  • Call the San Francisco 311 Customer Service Center by dialing "311." Non-English speakers must call 311 for language-assisted reporting.
  • Please get as much information as possible:
    • Incident location
    • Time of day
    • Number or letter of the Muni line
    • Four-digit vehicle number (cable car numbers have one or two digits)
    • Direction of travel
    • Physical description of parties involved

End Harassment  

All forms of gender-based and race-based harassment, assault and sexual violence are strictly prohibited throughout the SFMTA network including on vehicles and at stops and facilities. Threatening, harming or harassing passengers or SFMTA employees is illegal and will not be tolerated.

Stop gender-based harassment and assault on Muni: Report incidents you experience or witness.

Your report helps improve our safety response and focus our resources.

Learn more about gender-based harassment and the Safety Equity Initiative (SFMTA.com/SafetyEquity).

Other Rules and Regulations

Animals on Muni

Relevant laws

Avoid Theft on Muni

  • STAY AWAKE. A sleeping customer is an easy target. If you feel drowsy move around.
  • STAY ALERT. Be aware of your surroundings and the people around you.
  • DON’T DISPLAY money or valuables.
  • SECURE BELONGINGS. Close bags and carry them where you can see them.
  • AVOID DISTRACTIONS. Loud arguments or commotion can be staged to distract while a pocket is being picked.
  • GET HELP immediately if you are the victim of a pickpocket.

Late Night Stops

After 8:30 pm, you may request to be let off between most scheduled bus stops.

  • Tell your driver where you would like to exit.
  • Remind the driver when you pull the request cord
  • This service is only available on buses and not on the following streets:
    • Market Street
    • Ocean Avenue
    • Judah Street
    • West Portal Avenue
    • Lincoln Way outbound (on the Golden Gate Park side of the street)

Use Muni Metro Safely

In the subway station:

  • KEEP CLEAR all escalator landings.
  • USE ELEVATORS if you have limited physical abilities or are carrying large or heavy objects.
  • PLAY IN THE PARK, NOT THE METRO. Playing on escalators, running in stations or on trains and platforms, roller skating, blading, cycling, scootering and skateboarding increase the risk of injuries to you and others.
  • EYES UP. Watch where you walk.
  • AVOID HAZARDS like wet areas or debris and report unmarked hazards to the Station Agent.
  • SECURE BELONGINGS. Close bags and carry them where you can see them.
  • Gasoline, flammable or volatile solvents, acids, etc. are prohibited in stations or trains.
  • Fire extinguishers are located on station platforms.

On the subway platform:

  • NEVER sit on the platform edge or touch the outside of moving trains.
  • DO NOT ENTER A TRACKWAY UNDER ANY CIRCUMSTANCES. 
    • If you drop something or see an object in the trackway, do not attempt to retrieve it.
    • If you see a person in the trackway, do not attempt rescue.
    • Contact a Station Agent for help immediately. White courtesy telephones located on Metro station platforms dial directly to the Station Agent booths.
    • For police assistance, call 911
  • STAY BACK behind the yellow texturized edge. Wait to approach until the train comes to a complete stop and doors are open.
  • STAY CLEAR of closing vehicle doors. Muni Metro doors open and close automatically. Blocking them can cause personal injury or vehicle damage, delays and service disruption.
  • SECURE BELONGINGS. Close bags and carry them where you can see them.

On the train

  • USE EMERGENCY INTERCOMS report incidents or unsafe conditions, located in the center sections of each train car. Press and release the red button and wait for the Operator to respond; push the button when speaking. The Operator can contact Muni Central Control if necessary.
  • Fire extinguishers are located in the cab compartments at either end of the train.
  • HOLD ON. Sudden stops can occur.
  • DON’T LEAN on train doors. It’s a safety hazard and can cause door malfunctions that disrupt service.
  • WATCH YOUR STEP when entering and exiting a train in a Muni Metro Station. There is a three-inch gap between the train and the platform.
  • WAIT FOR STEPS at street level before exiting. Notify the Operator immediately if the steps have not lowered.
  • KEEP CLEAR. Keep personal items out of the way of fellow passengers, walkways and doorways.
  • SECURE BELONGINGS. Close bags and carry them where you can see them.

On the street

  • EYES UP. Watch where you walk and look before you exit; automobiles do not always stop for exiting passengers.
  • USE CROSSWALKS. Do not cross between trains. You cannot always hear an oncoming train.
  • WAIT FOR STEPS at street level before exiting. Notify the Operator immediately if the steps have not lowered.
  • Do not attempt to climb over train couplers located between train cars. Never ride on a coupler.
Contact Information