An Accessible Pedestrian Signal (APS) is a pedestrian push button that communicates when to cross the street in a non-visual manner, such as audible tones, speech messages, and vibrating surfaces.
Requesting an APS at an Intersection
To request that the SFMTA install an APS at an intersection, a requestor may submit the intersection, their name and contact information, and the format in which the requestor wishes to receive a response to the SFMTA online or by phone:
- Online: San Francisco 311 Customer Service Center website
- By phone: Call 311 (for calls outside of San Francisco, dial 415.701.2311)
Within 90 days, SFMTA will provide the following information in the requested format:
- The relative priority of the requested intersection as compared to other requested intersections.
- Whether any work is being planned at that intersection.
- Whether an APS is likely to be installed within the next three years.
- The name and phone number of a contact person at SFMTA to answer questions about the request.
For most intersections already equipped with pedestrian signals, SFMTA will complete installation of an APS at funded locations as soon as reasonably possible after receiving funding for the requested location.
APS Maintenance
Maintenance concerns regarding APS buttons should be submitted by contacting 311 as noted above. SFMTA will make any necessary repairs typically within 24 hours of receiving the maintenance request.
If you are concerned about an APS button’s volume being too low or too high, SFMTA will evaluate whether volume adjustments are warranted. All requests should be submitted by contacting 311. In some cases, the low volume may be a result of a damaged button speaker, in which case, the button will be repaired.