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Unit

Customer Communications

Real-time Muni service alerts and customer service on Twitter (and via text and email) 5am to 9pm, Monday through Friday and on weekends. Muni Customer Service enables the SFMTA to build a workforce...

Page

Racial Equity Training

Racial equity training is a core component of SFMTA’s Phase One Racial Equity Action Plan (REAP). This is a commitment to creating a work environment that is responsive, equitable, and inclusive for...

Reports and documents

Post Incident Summaries - September 2023

Friday, 1 September, 2023

Detailed accounts of recent major system delays of 30-minutes or longer. We apologize if you were inconvenienced by any of these delays and thank you for riding Muni. Incidents are posted on this page...

Project

Muni Metro Capacity Study

Project Introduction

Muni Metro is one of only a handful of “legacy” systems in the country. Much of the system’s origins date back over a hundred years to the first era of urban streetcar systems. In the 1970s, when BART...

Project update

Muni Metro Community Working Group Application

The application period for the Community Working Group closed on October 18, 2023. Thank you for your interest! Are you a regular Muni Metro rider? Are you involved in your community and live or work...

Project update

Muni Metro Capacity Study Community Working Group Charter

Name This informal advisory group is called the Muni Metro Capacity Study Community Working Group, or Muni Metro CWG. Purpose The Muni Metro CWG will provide feedback, recommendations, and community...