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Paratransit Group Van

SF Paratransit Group Van is a pre-scheduled van service providing door-to-door transportation to groups of ADA-eligible customers attending specific agency programs such as Adult Day Health Care...

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Accessibility for All

Please read the SFMTA COVID-19 page, which contains updates concerning the new coronavirus and possible impacts on Muni and paratransit customers. A Transportation Guide for People with Disabilities...

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Eligibility and Registration

To be eligible for paratransit, you must be unable to use Muni’s accessible buses, trains, or streetcars some or all of the time, without the aid of another person. In addition, if you are unable to...

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Scheduling an SF Access Ride

If you are already eligible for paratransit, you may schedule a ride online at the SF Access Online website. To learn more, visit How to Use SF Access Online. You may also schedule a ride by calling...

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Exiting the SF Access Vehicle

When you arrive at your destination, gather all your belongings and prepare to exit the vehicle. You may request that the driver deploy the lift or ramp, or request help exiting the vehicle and...

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Riding SF Access

Your “Pick Up Window” On the day of your trip, you should be ready to board the vehicle within a 20-minute “pick up window”, which is from 5 minutes before the promised pickup time to 15 minutes after...

Blog post

System Safety and the New Trains

5 years 6 months ago

Technicians Performing Noise and Vibration Testing on New Siemens LRV, July 21, 2017 After a series of recent events, we wanted to take the opportunity to provide our customers with an explanation of...