When you arrive at your destination, gather all your belongings and prepare to exit the vehicle. You may request that the driver deploy the lift or ramp, or request help exiting the vehicle and getting to your door. If you ride with a mobility device, the driver will remove any securements before assisting you out of the vehicle.
Be sure to thank your driver if you were pleased with your ride.
If you had a positive or negative experience on SF Access, we’d love to hear about it! Contact the Mobility Management Center or call 415.351.7000 to share your questions or feedback.
Left something on the SF Access van? Contact lost & found at the SF Paratransit service provider (415.285.6945).