Take the Needs Assessment survey and help us by sharing it far and wide! The input we receive will be a critical tool for us to design a transportation network for everyone. The survey is open until December 13, 2024.
Email us at AccessibilityStrategy@SFMTA.com to ask us a question, provide feedback, or let us know that you are interested in project updates.
The Accessibility Strategy is the agency’s initiative to assess how well we meet the diverse transportation needs of older adults and people with disabilities. The Strategy will guide staff across the SFMTA to better ensure the accessibility of our programs, policies, and services. Accessibility is a priority metric in the SFMTA Strategic Plan, as everyone deserves to have full access to all of the opportunities around the city, especially those who have the fewest transportation choices. The Accessibility Strategy is being developed primarily by the Accessible Services group.
- Planning
The work of the Accessibility Strategy is being conducted in three phases:
- Needs Assessment: We are investigating successes and challenges to ensuring accessibility throughout the transportation system.
- Goals and Actions: We will work with stakeholders to prioritize our needs and develop actions that address challenges and opportunities identified in the Needs Assessment.
- Implementation and Performance Measurement: We will measure progress made on our actions and adjust actions to meet our goals. We will also communicate accomplishments and challenges to the public.
Completed Phase: Needs Assessment
Phase One, the Needs Assessment, is the SFMTA's first document to summarize our historical and current efforts towards accessible transportation for people with disabilities and older adults. The Needs Assessment describes the accessible services provided by the SFMTA and the communities that we serve. Based on previous feedback from the community and SFMTA staff, as well as rider surveys and performance data, the Needs Assessment identifies strengths, weaknesses, opportunities, and threats to ensuring accessibility. This report was published on September 17, 2024.
Read the Needs Assessment Report
Current Phase: Goals and Actions
Having published our Needs Assessment, we are now seeking public input to prioritize needs for the next five years and develop specific goals and actions to improve accessibility. We will use feedback from our Accessible Transportation Needs Assessment Survey to identify key focus areas and then work with city stakeholders to draft goals and actions for further public review.
Project Outreach
Take our survey: Community members are invited to comment on the first phase of our work by completing the Needs Assessment Survey. The online survey is available in English, Spanish, Russian, Chinese - simplified, Chinese - traditional, Vietnamese, Tagalog, and Spanish.
Find us at events: Keep an eye out for us at community events this fall. We will have tablets on hand to help people complete the survey and will be able to answer any questions.
Fall-Winter 2024 Events:
- Fiesta de las Américas on Saturday, September 21, 2024
- Downtown First Thursdays on Thursday, November 7, 2024
- Fillmore Farmers' Market on Saturday, November 16, 2024
- Alemany Farmers' Market on Saturday, November 23, 2024
Request a briefing: Interested in having someone share an overview of the assessment with your group? Need help understanding how to complete the survey? Email us at AccessibilityStrategy@SFMTA.com and we will coordinate to meet your needs.
There will also be additional opportunities to be a part of the development of the Accessibility Strategy as we continue our work. Please sign up to receive email or SMS alerts on project updates or contact the project team with any questions.