Muni Improvement Plan Archive

June-September 2019 90-Day Improvement Plan

Safety – Reduce preventable collisions and enhance passenger and operator security. 8 actions associated with this initiative.
Service Reliability – Improve reliability of transit service to ensure passengers are provided with the service they expect. 11 actions associated with this initiative.
Subway Performance – Reduce major delays in the subway and enhance the customer experience during delays. 10 actions associated with this initiative.
LRV4 – Ensure that benefits of the new fleet are realized, and project delivery is on track. 5 actions associated with this initiative.
Chase Center – Operationalize service plan and implement for Chase Center opening. 6 actions associated with this initiative.

Subway Performance: Reduce major delays in the subway and enhance the customer experience during delays. 11 associated actions with this initiative.
Safety: Reduce preventable collisions and enhance passenger and operator security onboard and accessing transit stops. 8 actions associated with this initiative.
Rapid Network: Maintain positive trend gaps in management on Rapid network. 3 actions associated with this initiative.
Mission Bay Platform: Manage construction proactively, delivery quality supplemental bus service on Third St., and minimize system impacts. 5 actions associated with this initiative.
Customer information: Enhance the quality, accuracy, and availability of service information to our customers. 5 actions associated with this initiative.
Missed Service: Increase service delivery, better distribute open runs across the system, and ensure scheduled service equity strategy lines are prioritized. 5 actions associated with this initiative.
Staff engagement/morale: Improve responsiveness and feedback loop when staff raises issues, ideas, and concerns. 5 actions associated with this initiative.