(archived - see node/25534) SFMTA Workplace Values

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A clear set of values aligned with the overall vision and mission are critical to the successful achievement of all the strategic goals.

Values not only support what the agency strives to accomplish, but also establishes how staff will work together to accomplish the strategic goals and objectives in this Strategic Plan. They guide everyday interactions amongst colleagues, during public outreach and engagement processes, and throughout agency functions such as hiring, performance management, and employee recognition programs. Values influence communications, major agency decisions, and investments in infrastructure.

The development of this new Strategic Plan gave the SFMTA the opportunity to reinvigorate the agency’s workplace values to make them more useful for staff, improve the culture of the agency, and ultimately provide the public with better service.

As the transportation agency for one of the most vibrant and progressive cities in the world, our values reflect the city we serve. We commit to upholding these values:

planners discussing drawings

Respect

We are courteous and constructive in our treatment of others. We recognize our colleagues and their contributions are vital to the agency. We listen and directly engage our colleagues and the public to understand their needs and deliver effective services.
SFMTA Year-end Celebration

Inclusivity

We seek a variety of identities, abilities and interaction styles to promote a diverse and fair workplace. We operate from the context of teamwork and positive intent. We serve the public and address historic inequities in transportation by including all communities in the agency’s decision-making processes.
Operator of the Month

Integrity

We are accountable for and take ownership of our actions. We are responsive and honor our commitments to our colleagues and stakeholders. We are transparent and honest in everything we do, from internal operations to external delivery.