Strategic Planning Metrics: Service Quality

Alerts ATTN: For the time being the OB 22 will reroute via Laguna btwn Bay and Chestnut. There will be no service along Fillmore btwn Bay and Jefferson. (More: 23 in last 48 hours)

Convenient and safe transit and other services that deliver a positive customer experience.

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Percent of scheduled Muni service hours delivered

Muni on-time performance

Percent of trips meeting headway adherence (metric in development)

Percent of trips above capacity (metric in development)

Strategic Plan Performance Metrics