Focusing on the employee experience, the Ombuds Office provides a safe, confidential place to discuss concerns and explore possibilities for resolution. The Ombuds is committed to approaching every situation from a point of neutrality, providing employees the opportunity to be heard, and helping employees understand their options for dispute resolution.
Options for resolution include:
- Mediation by the Ombuds Office.
- Review and resolution by SFMTA Human Resources.
- Referral to the Internal Investigations Unit (IIU) for resolution.
The Ombuds Office supplements, but does not replace or substitute, the formal complaint or grievance processes.
Contact Information
Email: ombudsoffice@sfmta.com
Phone: 415.646.2875