Customer rating: Muni communication with riders (Archived Metric)

Objective

Objective 4.3: Enhance customer service, public outreach, and engagement

Metric

Customer rating: Muni communication with riders

Purpose

Customer feedback on communication with muni riders aligns with the SFMTA’s commitment towards improving customer service, outreach, and engagement.

Definition

Rating is measured by dividing the number of respondents who rate Muni’s communication with riders as either good or excellent by the total number of responses and is reported system-wide.

Methodology

sum ([number of respondents who rate muni as good or excellent]) ÷ sum ([number of responses])

Target

Achieve 3% increase per year over FY17 baseline

Reporting Frequency

Annually

Contact

For questions, comments, and accessibility issues, please contact the Performance Team at performance@sfmta.com.

Notes

N/A