Employee rating: Overall employee satisfaction

Objective

Strengthen morale and wellness through enhanced employee engagement, support, and development

Metric

Employee rating: Overall employee satisfaction

Purpose

Rating is measured by dividing the number of respondents who are somewhat or very satisfied by the total number of responses and is reported agency-wide.

Definition

Rating is measured by dividing the number of respondents who either somewhat or strongly agree with the statement, “Overall satisfaction,” by the total number of responses and is reported agency-wide.

Methodology

sum ([number of respondents who either somewhat or very satisfied]) ÷ sum ([number of responses])

Target

Achieve at least 50% workplace satisfaction in FY 22-23.

Reporting Frequency

Annually

Contact

For questions, comments, and accessibility issues, please contact the Performance Team at performance@sfmta.com.

Notes

Ratings are collected through the annual Employee Engagement Survey and weighted by employee division response rates.

No Employee Survey was conducted in FY 18-19 or FY 19-20.