Key Takeaway: New private passenger services like Uber, Lyft and Autonomous Vehicles should be accessible to all users. Despite not having regulatory authority over these services, the SFMTA can...
Key Takeaway: In the last few years, the SFMTA has promoted accessible options for micromobility services like bikeshare and scooters. Adaptive cycling and scooter program ridership could provide more...
Key Takeaway: Flag stops are locations where the bus stops in the travel lane instead of the curb. Without access to the curb, bus operators are not always able to deploy the wheelchair ramp or lower...
Key Takeaway: Improving bus stop amenities includes increasing the quantity and quality of shelters, seating, lighting and real-time customer information at all stops, prioritizing high ridership...
Key Takeaway: Potential areas of improvement include audible wayfinding at bus stops and Metro stations, audible information regarding temporary changes in service, and signage pointing to accessible...
Key Takeaway: Riders who use mobility devices are not able to board or alight at surface stops without wheelchair accessible islands. Riders would benefit from the construction of six additional...
Key Takeaway: Elevator outages significantly impact the accessibility of the fixed route system, especially at stations with only one elevator between station levels. The agency requires funding to...
Key Takeaway: Collaborations between the SFMTA and riders with disabilities have led to new accessibility features on buses and trains, such as improved ramps, braille/raised letter numbers for easy...
Key Takeaway: Planning Muni service to address issues such as crowding, reliability and stop spacing helps improve transit access for seniors and people with disabilities. The SFMTA centers...
Key Takeaway: The Muni system should remain affordable for older adults and people with disabilities. Many older adults and people with disabilities in San Francisco face a high cost of living with...
Key Takeaway: Accessible Services conducts training for Muni operators, supervisors, station agents and proof of payment personnel to ensure staff are equipped to address riders respectfully and...
Key Takeaway: Information about Muni, including schedules, temporary Muni service changes and unexpected disruptions, including the availability of elevators, should be well-communicated in a variety...
Key Takeaway: Listening to input from advocacy organizations, community advisory bodies and individual riders is an important way to ensure Muni services are accessible to seniors and people with...
Key Takeaway: The SFMTA's Mobility Management Center offers culturally appropriate travel training to help older adults and people with disabilities navigate Muni's fixed-route system. A diversity of...
Key Takeaways: The SFMTA's "no wrong door" approach to accessibility outreach has helped the agency answer questions in community locations. Presence in health clinics and previous Disability and...
Key Takeaway: Specialized public transportation is an essential piece of supporting public health. The Mobility Management Center is preparing to relaunch travel training with new sensitivities and...
Key Takeaway: The SFMTA will need to transition its current paratransit fleet to be 100% electric over the next 20 years. The SFMTA's current paratransit fleet consists of 138 gas-, diesel-or hybrid...
Key Takeaway: The SFMTA does not own its paratransit operations and maintenance facilities. The SF Paratransit service provider leases the operations facility and the lease could end as early as...
Key Takeaway: Investing in new technologies can help make the SFMTA's paratransit safer, more efficient and more user friendly. Current Technologies The SFMTA and SF Paratransit have invested heavily...
Key Takeaway: By law, paratransit fares can be no more than twice the cost of a fixed route fare. The SFMTA policy is to charge the same fare for paratransit as a one-way Muni trip using a Clipper...
Key Takeaway: Enabling customers to pay for paratransit with their Clipper Card will make the paratransit service easier and more convenient to use for more people. SF Paratransit will be the first...
Key Takeaway: The SFMTA should continue to provide assistance for paratransit riders who have difficulty paying their fares. Van Trip Fares Indexed to Muni Clipper Fare The current fare for an SF...
Key Takeaway: The SFMTA should continue to provide cost-effective alternatives to traditional ADA van services, such as taxi and group van services. Paratransit Cost Factors Federal ADA regulations...
Key Takeaway: The SFMTA works with other organizations in the Bay Area to make it easy and affordable for paratransit customers to travel around the region. We also provide visitors from outside San...