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Event

Paratransit Coordinating Council Meeting, March 13, 2024

SFMTA works closely with the Paratransit Coordinating Council (PCC) in planning and monitoring door-to-door van and taxi services. The PCC is a 38-member committee comprised of van and taxi consumers...

Project update

Project Launches with Listening Tour

The project team is working closely with the Ocean View community to determine where improvements need to be made. We will use this feedback to help shape our proposals. During the first round of...

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8.3 Services for Prospective Paratransit Applicants

Key Takeaway: The SFMTA should address the need for services between the time of ADA paratransit application submission and when it is finally approved. By law a paratransit rider's application for...

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8.4 Online Scheduling and Payment

Key Takeaway: Online payments are quickly gaining popularity with paratransit riders. The number of online paratransit bookings is also increasing. There are opportunities to improve the payment and...

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9.1 Same Day Reservations and Chained Trips

Key Takeaway: SF Access van service requires reservations at least one day in advance to ensure efficiency and manage demand. The SF Paratransit Taxi program offers greater flexibility, and the FTA...

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9.2 Community Engagement and Partnerships

Key Takeaway: Community engagement and partnerships support innovative and flexible paratransit services like Group Van. SF Paratransit should continue involving the senior and disabled community as...

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9.3 Staff and Contractor Recruitment

Key Takeaway: High-quality paratransit service depends on effective staff recruitment, retention, and management. We are working to improve these areas by ensuring competitive wages and career...

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10.1 Accessible Taxi Stands

Key Takeaway: Accessible Taxi stands are an important part of providing accessible taxi service in San Francisco. The SFMTA is working to make more taxi stands accessible to people with disabilities...