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8.1 Regional Eligibility Coordination Efforts

Key Takeaway: The SFMTA works with other organizations in the Bay Area to make it easy and affordable for paratransit customers to travel around the region. We also provide visitors from outside San...

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8.2 Improved Eligibility and Enrollment Processes

Key Takeaway: Expanding and improving enrollment options for SF Paratransit programs will make it easier and more convenient for customers to sign up. There are currently several ways to apply to SF...

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8.3 Services for Prospective Paratransit Applicants

Key Takeaway: The SFMTA should address the need for services between the time of ADA paratransit application submission and when it is finally approved. By law a paratransit rider's application for...

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8.4 Online Scheduling and Payment

Key Takeaway: Online payments are quickly gaining popularity with paratransit riders. The number of online paratransit bookings is also increasing. There are opportunities to improve the payment and...

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9.1 Same Day Reservations and Chained Trips

Key Takeaway: SF Access van service requires reservations at least one day in advance to ensure efficiency and manage demand. The SF Paratransit Taxi program offers greater flexibility, and the FTA...

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9.2 Community Engagement and Partnerships

Key Takeaway: Community engagement and partnerships support innovative and flexible paratransit services like Group Van. SF Paratransit should continue involving the senior and disabled community as...

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9.3 Staff and Contractor Recruitment

Key Takeaway: High-quality paratransit service depends on effective staff recruitment, retention, and management. We are working to improve these areas by ensuring competitive wages and career...

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10.1 Accessible Taxi Stands

Key Takeaway: Accessible Taxi stands are an important part of providing accessible taxi service in San Francisco. The SFMTA is working to make more taxi stands accessible to people with disabilities...

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10.2 Ramp Taxi Availability

Key Takeaway: Ramp taxis are wheelchair-accessible vehicles in San Francisco's taxi fleet. The SFMTA provides operating and capital incentives to ramp taxi drivers to help increase their number and...

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10.3 Accessibility-Informed Taxi Policies

Key Takeaway: Taxis are a key component in providing accessible, affordable, same day on-demand service to seniors and individuals with disabilities in San Francisco. This has been accomplished by...

Event

Engineering Public Hearing Meeting, March 22, 2024

The Streets Division of the San Francisco Municipal Transportation Agency will hold an online public hearing on Friday, March 22, 2024, at 10:00 AM. Meeting Access Instructions This hearing will be...

Project update

Geary Boulevard Improvement Project Community Enhancement

Thanks to the almost 1,600 respondents who gave us feedback on design details for the new trees and decorative sidewalks that will be a part of the Geary Boulevard Improvement Project. We have...