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Accessible Services Mission Statement In pursuit of equity and inclusion, the Accessible Services Section of the SFMTA supports implementation of system-wide Muni transit improvements that meet and...

Use these links to jump to sections on this page: Data on Disability and Aging in San Francisco Profile of Older Adults in San Francisco Challenges Facing Older Adults Profile of People with...

Key Takeaway: New private passenger services like Uber, Lyft and Autonomous Vehicles should be accessible to all users. Despite not having regulatory authority over these services, the SFMTA can...

Key Takeaway: In the last few years, the SFMTA has promoted accessible options for micromobility services like bikeshare and scooters. Adaptive cycling and scooter program ridership could provide more...

Key Takeaway: Flag stops are locations where the bus stops in the travel lane instead of the curb. Without access to the curb, bus operators are not always able to deploy the wheelchair ramp or lower...

Key Takeaway: Improving bus stop amenities includes increasing the quantity and quality of shelters, seating, lighting and real-time customer information at all stops, prioritizing high ridership...

Key Takeaway: Riders who use mobility devices are not able to board or alight at surface stops without wheelchair accessible islands. Riders would benefit from the construction of six additional...

Key Takeaway: Elevator outages significantly impact the accessibility of the fixed route system, especially at stations with only one elevator between station levels. The agency requires funding to...

Key Takeaway: Planning Muni service to address issues such as crowding, reliability and stop spacing helps improve transit access for seniors and people with disabilities. The SFMTA centers...

Key Takeaway: Listening to input from advocacy organizations, community advisory bodies and individual riders is an important way to ensure Muni services are accessible to seniors and people with...

Key Takeaway: The SFMTA should continue to provide cost-effective alternatives to traditional ADA van services, such as taxi and group van services. Paratransit Cost Factors Federal ADA regulations...

Key Takeaway: Online payments are quickly gaining popularity with paratransit riders. The number of online paratransit bookings is also increasing. There are opportunities to improve the payment and...

Key Takeaway: High-quality paratransit service depends on effective staff recruitment, retention, and management. We are working to improve these areas by ensuring competitive wages and career...

Key Takeaway: Ramp taxis are wheelchair-accessible vehicles in San Francisco's taxi fleet. The SFMTA provides operating and capital incentives to ramp taxi drivers to help increase their number and...

Key Takeaway: Taxis are a key component in providing accessible, affordable, same day on-demand service to seniors and individuals with disabilities in San Francisco. This has been accomplished by...