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8. Paratransit Eligibility and Enrollment

SF Paratransit offers a range of transportation services, from individual taxi rides to group shuttles. Each service has distinct eligibility criteria and enrollment processes to meet the diverse...

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7.4 Fixed Route Fare Policy Impacts on Paratransit

Key Takeaway: By law, paratransit fares can be no more than twice the cost of a fixed route fare. The SFMTA policy is to charge the same fare for paratransit as a one-way Muni trip using a Clipper...

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7.3 Clipper Payments for Paratransit Services

Key Takeaway: Enabling customers to pay for paratransit with their Clipper Card will make the paratransit service easier and more convenient to use for more people. SF Paratransit will be the first...

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7.2 Fare Assistance

Key Takeaway: The SFMTA should continue to provide assistance for paratransit riders who have difficulty paying their fares. Van Trip Fares Indexed to Muni Clipper Fare The current fare for an SF...

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7. Paratransit Financial

While ADA Paratransit is a federally-mandated service, it does not receive consistent dedicated federal funding. Instead, the SFMTA’s services for older adults and people with disabilities are funded...

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6.3 Other Physical Technological Investments

Key Takeaway: Investing in new technologies can help make the SFMTA's paratransit safer, more efficient and more user friendly. Current Technologies The SFMTA and SF Paratransit have invested heavily...

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6.2 Permanent Paratransit Facility

Key Takeaway: The SFMTA does not own its paratransit operations and maintenance facilities. The SF Paratransit service provider leases the operations facility and the lease could end as early as...

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6.1 Electric Paratransit Vehicle Procurement

Key Takeaway: The SFMTA will need to transition its current paratransit fleet to be 100% electric over the next 20 years. The SFMTA's current paratransit fleet consists of 138 gas-, diesel-or hybrid...

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6. Paratransit Capital

Key capital elements of the SF Paratransit program include our vehicles, maintenance facilities, administrative offices, dispatch and scheduling systems, as well as other customer service...

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5.3 Support Community Health

Key Takeaway: Specialized public transportation is an essential piece of supporting public health. The Mobility Management Center is preparing to relaunch travel training with new sensitivities and...

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5.2 "No-Wrong-Door" Approach

Key Takeaways: The SFMTA's "no wrong door" approach to accessibility outreach has helped the agency answer questions in community locations. Presence in health clinics and previous Disability and...

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5. Paratransit Mobility Management

The Mobility Management Center is located within the SF Paratransit office and is a one-stop information and referral center for older adults and people with disabilities. The Center’s services help...

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4.5 Continued Community Collaboration

Key Takeaway: Listening to input from advocacy organizations, community advisory bodies and individual riders is an important way to ensure Muni services are accessible to seniors and people with...

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4.2 Affordable Muni

Key Takeaway: The Muni system should remain affordable for older adults and people with disabilities. Many older adults and people with disabilities in San Francisco face a high cost of living with...

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4.1 Service Planning for Accessibility

Key Takeaway: Planning Muni service to address issues such as crowding, reliability and stop spacing helps improve transit access for seniors and people with disabilities. The SFMTA centers...

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4. Muni Service Planning and Policy

In addition to specific requirements established by the Americans with Disabilities Act (ADA) to ensure access to public transportation, Muni also has many other polices in place to make travel easier...

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3.6 Modified Flag Stops

Key Takeaway: Flag stops are locations where the bus stops in the travel lane instead of the curb. Without access to the curb, bus operators are not always able to deploy the wheelchair ramp or lower...

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3.5 Improved Bus Shelters

Key Takeaway: Improving bus stop amenities includes increasing the quantity and quality of shelters, seating, lighting and real-time customer information at all stops, prioritizing high ridership...

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3.4 Accessible Signage and Wayfinding

Key Takeaway: Potential areas of improvement include audible wayfinding at bus stops and Metro stations, audible information regarding temporary changes in service, and signage pointing to accessible...