Inbound 17th and Castro at Market (Castro Street Muni Metro station) via 17th Street, Market (uses island stops), Steuart, Ferry Terminal loop, Embarcadero, Jefferson, Jones to Beach. Outbound Jones...
As part of the Mission Traction Power Improvement Project, crews are scheduled to work on installing new conduits and protected wires to support trolley coach service, underground traction cables to...
Key Takeaway: Taxis are a key component in providing accessible, affordable, same day on-demand service to seniors and individuals with disabilities in San Francisco. This has been accomplished by...
Key Takeaway: Ramp taxis are wheelchair-accessible vehicles in San Francisco's taxi fleet. The SFMTA provides operating and capital incentives to ramp taxi drivers to help increase their number and...
Key Takeaway: Accessible Taxi stands are an important part of providing accessible taxi service in San Francisco. The SFMTA is working to make more taxi stands accessible to people with disabilities...
In San Francisco, taxis are considered part of the public transit network and are required to be accessible to people with disabilities. All San Francisco taxis participate in the SF Paratransit...
Key Takeaway: It is challenging for paratransit agencies to coordinate trips that involves crossing county lines. Regional trips sometimes require riders to make multiple transfers between service...
Key Takeaway: High-quality paratransit service depends on effective staff recruitment, retention, and management. We are working to improve these areas by ensuring competitive wages and career...
Key Takeaway: Community engagement and partnerships support innovative and flexible paratransit services like Group Van. SF Paratransit should continue involving the senior and disabled community as...
Key Takeaway: SF Access van service requires reservations at least one day in advance to ensure efficiency and manage demand. The SF Paratransit Taxi program offers greater flexibility, and the FTA...
Use these links to jump to sections on this page: Paratransit Service Overview Ridership Frequent Origins and Destinations Reliability Customer Feedback and Requests Identified Needs for Paratransit...
Key Takeaway: Online payments are quickly gaining popularity with paratransit riders. The number of online paratransit bookings is also increasing. There are opportunities to improve the payment and...
Key Takeaway: The SFMTA should address the need for services between the time of ADA paratransit application submission and when it is finally approved. By law a paratransit rider's application for...
Key Takeaway: Expanding and improving enrollment options for SF Paratransit programs will make it easier and more convenient for customers to sign up. There are currently several ways to apply to SF...
Key Takeaway: The SFMTA works with other organizations in the Bay Area to make it easy and affordable for paratransit customers to travel around the region. We also provide visitors from outside San...
SF Paratransit offers a range of transportation services, from individual taxi rides to group shuttles. Each service has distinct eligibility criteria and enrollment processes to meet the diverse...
Key Takeaway: By law, paratransit fares can be no more than twice the cost of a fixed route fare. The SFMTA policy is to charge the same fare for paratransit as a one-way Muni trip using a Clipper...
Key Takeaway: Enabling customers to pay for paratransit with their Clipper Card will make the paratransit service easier and more convenient to use for more people. SF Paratransit will be the first...
Key Takeaway: The SFMTA should continue to provide assistance for paratransit riders who have difficulty paying their fares. Van Trip Fares Indexed to Muni Clipper Fare The current fare for an SF...
Key Takeaway: The SFMTA should continue to provide cost-effective alternatives to traditional ADA van services, such as taxi and group van services. Paratransit Cost Factors Federal ADA regulations...
While ADA Paratransit is a federally-mandated service, it does not receive consistent dedicated federal funding. Instead, the SFMTA’s services for older adults and people with disabilities are funded...
Key Takeaway: Investing in new technologies can help make the SFMTA's paratransit safer, more efficient and more user friendly. Current Technologies The SFMTA and SF Paratransit have invested heavily...
Key Takeaway: The SFMTA does not own its paratransit operations and maintenance facilities. The SF Paratransit service provider leases the operations facility and the lease could end as early as...
Key Takeaway: The SFMTA will need to transition its current paratransit fleet to be 100% electric over the next 20 years. The SFMTA's current paratransit fleet consists of 138 gas-, diesel-or hybrid...
Key capital elements of the SF Paratransit program include our vehicles, maintenance facilities, administrative offices, dispatch and scheduling systems, as well as other customer service...