Percentage of streets-related customer requests addressed within timeliness standards
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Value Accountability: Responsible...
Muni ridership: average weekday ridership
Muni Ridership by Route
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Percentage of scheduled Muni service hours delivered
Average weekday taxi trips
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Objective Enhance and expand...
Traffic Fatalities
SFPD-reported Muni-related crimes per 100,000 miles
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Value Safety: Streets and...
Muni On-Time Performance
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Value Service Quality: Convenient...
Operational availability of elevators & escalators at muni stations
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Value Accessibility: Focus on the...
Collisions per 100,000 miles
Community rating: Feeling of being informed about SFMTA projects
[tableau://transtat.sfmta.com/t/public/views/Communications/FeelingofbeinginformedaboutSFMTAprojects?:embed=y&:display_count=no,//transtat.sfmta.com/t/public/views/Communications...
Muni mean distance between failure
Paratransit on-time performance
Customer rating: Overall customer satisfaction with Muni
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Value Trust: Strengthening...
Muni employee commendations
Agency waste diversion rate
Muni customer complaints per 100,000 miles
Percentage of Muni customer feedback cases addressed within timeliness standards (28 business days)
Percentage of eligible population utilizing free or discounted Muni fare programs
Customer rating: Feeling safe and secure on Muni
Transportation sector carbon footprint (metric tons CO2e)
Workplace injuries per 200,000 hours
Agency resource consumption
Employee rating: Overall employee satisfaction
SFMTA Strategic Plan 2021-2024
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Vision Zero SF Action Strategy: 2021-2024
Percentage of Muni bus trips over capacity during AM/PM peak (Achieved Metric)
Traffic fatalities in Communities of Concern
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Objective Objective 3.1: Use...
Number of average weekday trips using Emerging Mobility Services (EMS)
Travel Decision Survey 2021
The SFMTA's biennial Travel Decision Survey measures the percentage of travelers using a particular type of transportation to track progress towards the transportation mode share objective in the...