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SFMTA will implement a scooter share parking citation fine reduction incentive policy that offers discounts for promptly addressing improperly parked devices and reported response times through the “Operator Action Taken” tool. The attached Policy Memo contains more details. Here are a few selected excerpts:
The incentive is structured as follows:
- $50 per citation fine reduction: In order to earn a $50 per citation fine reduction, Operators must respond to notifications from the City of any Device that is improperly parked or left standing or unattended within one hour, on average, for at least 50% of the notifications during the respective two-week billing period. Operators must appropriately address the issue of concern and submit an accurate report of the corrective action taken in the “Operator Action Taken” tool; OR
- $50 per citation fine reduction: In order to earn a $50 per citation fine reduction, Operators must respond to notifications from the City of any Device that is improperly parked or left standing or unattended within two hours on average for at least 90% of the notifications during the respective two-week billing period. Operators must appropriately address the issue of concern and submit an accurate report of the corrective action taken in the “Operator Action Taken” tool; OR
- $100 per citation fine reduction: In order to earn a $100 per citation fine reduction, operators must respond to notifications from the City of any Device that is improperly parked or left standing or unattended (this is a combination of meeting both #1 and #2):
- within one hour on average for at least 50% of the notifications during the respective two-week billing period; AND
- within two hours on average for at least 90% of the notifications during the respective two-week billing period. Operators must appropriately address the issue of concern and submit an accurate report of the corrective action taken in the “Operator Action Taken” tool.