Fare refunds are only available for Cable Car tickets and 1, 3 and 7 Day Passports due to a verifiable Cable Car service disruption. Refunds are not available for scheduled cable car maintenance and outages posted in the MuniMobile app purchase process, non-cable car service outages, farebox payments (including overpayment), or incorrect ticket purchases.
Paper Passes and Tickets
For refunds on paper passes and tickets submit a request in writing to:
ATTN: Refund Request
SFMTA Revenue Section - Basement Level
1 South Van Ness Avenue
San Francisco, CA 94103
Request must state date, time and location of incident and include the original tickets or passes (copies are not accepted).
Requests that do not include the passes will not be processed.
Clipper
For tickets and passes purchased on Clipper, contact Clipper Customer Service at 877.878.8883.
MuniMobile Ticketing
Customers with mobile tickets may use the "Contact Us" form in the MuniMobile app or complete an online form.
Requests must include your full name and email address associated with your MuniMobile account as well as date, time, and location of the incident.