About Accessible Services Page
About Accessible Services, Figure 1: Boarding a Paratransit Van
Black and white photo of an SF Paratransit Staff member helping a rider out of their wheelchair and onto a paratransit van.
About Accessible Services, Figure 2: Testing Wheelchair Access
Black and white photo of 3 wheelchair users on an otherwise empty bus.
About Accessible Services, Figure 3: Disability Rights Protesters
A mixed group of protestors standing and in wheelchairs protest behind a barrier near city hall. Some protestors hold up signs that read "Access the Situation" and "What is A.P.T.A. afraid of?"
Guiding Visions and Values Page
Guiding Visions and Values, Figure 1: Values Diagram
The SFMTA values equity and trust above all else. In the workplace we value respect, inclusivity, and integrity. In the transportation system we value economic vitality and environmental stewardship.
Who We Serve Page
Who We Serve, Figure 1: Percentage of San Francisco Residents Aged 60 or Older
Older adults are the fastest growing age group in San Franciso. In 2010, 19% of San Francisco residents were aged 60 or older. In 2020, 23% of San Francisco residents were aged 60 or older. In 2030, it is predicted that 27% of San Franisco residents will be aged 60 or older.
Who We Serve, Figure 2: Percentage of Seniors (60 years or older) by Supervisor District
Percentage of people over the age of 60 in each supervisor district.
District 1, 25.2%;
District 2, 19.9%;
District 3, 23.6%;
District 4, 27.3%;
District 5, 16.3%;
District 6, 12.8%;
District 7, 26%;
District 8, 20.4%;
District 9, 20.4%;
District 10, 21.6%;
District 11, 24.4%.
Data source is the American Community Survey 2021 5 year sample, table S0101.
Who We Serve, Figure 3: Percentage of Seniors (60 years or older) by Census Tract
Map of San Francisco displaying the percentage of people over the age of 60 in each census tract. Percentages range from 0% to 64.3%.
Data source is the American Community Survey 2021 5 year sample, table S0101.
Who We Serve, Figure 4: Change in Race of Older Adults (60 years or older), 1990 to 2021
Change in race of people aged 60 or older between 1990 and 2021.
Asian/Pacific Islander, approximately 27% in 1990 and approximately 44% in 2021.
White, approximately 56% in 1990 and approximately 41% in 2021.
Hispanic/Latino, approximately 8% in 1990 and approximately 10% in 2021.
Black/African American, approximately 10% in 1990 and approximately 6% in 2021.
Data source is the American Community Survey 2021 5 year sample, table S1810.
Who We Serve, Figure 5: Disability by Type in San Francisco
Number of San Francisco residents with different types of disabilities.
Approximately 18,000 residents with vision disabilities.
Approximately 22,000 residents with personal care disabilities (difficulty dressing or bathing).
Approximately 34,000 residents with cognitive disabilities (difficulty concentrating, remembering, or making decisions).
Approximately 38,000 residents with independent living disabilities (difficulty doing errands alone).
Approximately 44,000 residents with mobility disabilities (difficulty walking or climbing stairs).
Data source is the American Community Survey 2021 5 year sample, table S1810
Who We Serve, Figure 6: Disability Distribution by Age
Disability distribution by age.
47.6% of people with disabilities are 64 years old or younger. 52.4% of people with disabilities are 65 years old or older.
Data source is the American Community Survey 2021 5 year sampple, table S1810
Who We Serve, Figure 7: Population Aged 18-64 with a Disability, by Supervisor District
Percentage of population aged 18-64 with a disability in each supervisor district.
District 1, 5.5%;
District 2, 4.5%;
District 3, 8.1%;
District 4, 5.1%;
District 5, 8.4%;
District 6, 6.6%;
District 7, 5.1%;
District 8, 5.4%;
District 9, 7.7%;
District 10, 7.4%;
District 11, 6.3%.
Data source is the American Community Survey 2021 5 year sample, table S1810.
Who We Serve, Figure 8: Population Aged 18-64 with a Disability, by Census Tract
Map of San Francisco displaying the percentage of the population aged 18-64 with a disability in each census tract. Percentages range from 0% to 40.3%. Data source is the American Community Survey 2021 5 year sample, table S1810.
Who We Serve, Figure 9: Disability Rate by Race
Disability Rate by Race.
Black/African-American, approximately 18%;
Indigenous, approximately 16%;
Asian, approximately 10%;
Pacific Islander, approximately 9%;
Latino, approximately 9%;
White, approximately 8%;
Adults Citywide, approximately 10%.
Data source is the American Community Survey 2021 5 year sample, table S1810.
Who We Serve, Figure 10: Household Access to Vehicles for People with Disabilities
Household access to vehicles for people with diabilities.
1 car, 38%;
2 cars, 22%;
3 cars, 6%;
4 or more cars, 3%;
No cars, 21%
Data not available, 10%.
Who We Serve, Figure 11: Self-reported incomes of SF Paratransit Riders
Self reported incomes of San Francisco Paratransit Riders.
Approximately 16% make less than $10,000;
approximately 22% make between $10,001 and $15,000;
approximately 16% make between $15,001 and $25,000;
approximately 6% make between $25,001 and $35,000;
approximately 3% make between $35,001 and $40,000;
approximately 4% make between $40,001 and $50,000;
approximately 3% make between $50,001 and $60,000;
approximately 3% make between $60,001 and $75,000;
approximately 2% make between $75,001 and $100,00;
approximately 2% make between $100,001 and $150,000;
approximately 1% make over $150,001;
approximately 26% of respondents don't know how much they make or refused to answer.
Who We Serve, Figure 12: Home Residences for Active SF Access Paratransit Riders FY21-22, by Supervisor District
Home residences for active SF Access Paratransit Riders FY21-22 by Supervisor district.
Supervisor District 1: 5.2%;
Supervisor District 2: 4.6%;
Supervisor District 3: 7.8%;
Supervisor District 4: 8.3%;
Supervisor Distrcit 5: 15.6%;
Supervisor District 6: 9.6%;
Supervisor District 7: 9.4%;
Supervisor District 8: 5.1%;
Supervisor District 9: 8.7%;
Supervisor District 10: 14.0%;
Supervisor District 11: 11.7%
Who We Serve, Figure 13: Home Address for Active SF Paratransit Taxi Riders FY21-22, by Supervisor District
Home residences for active SF Paratransit Taxi Riders FY21-22 by Supervisor district.
Supervisor District 1: 6.7%;
Supervisor District 2: 8.4%;
Supervisor District 3: 9.6%;
Supervisor District 4: 5.5%;
Supervisor Distrcit 5: 23.3%;
Supervisor District 6: 11.2%;
Supervisor District 7:6.1 %;
Supervisor District 8: 7.2%;
Supervisor District 9: 8.5%;
Supervisor District 10: 7.4%;
Supervisor District 11: 6.0%
Who We Serve, Figure 14: San Francisco Congregate Housing Sites, FY21-22, by Supervisor District
Map of San Francisco supervisor distrcits showing number of riders at congregate housing sites. Large concentration of congregate housing sites in Districts 5, 6 and 2 with a few more in District 8 and 9. Most are concentrated in downtown areas, there are fewer in the outskirts of town. Most congregate housing sites house between 20-29 riders. Second-most commonly, the housing sites house 30-39 riders. Some housing sites house as may as 98-151 riders. The percentage of congregate housing sites with 20+ SF Paratransit Riders is as follows:
21.2-28% in District 5;
8.3-21% in District 2 and 6;
2.3-8.2% in Distrcits 3, 8 and 9;
1.1-2.3% in Districts 1,7 and 10;
less than 1% in Distrcits 4 and 11.
Who We Serve, Figure 15: Disability Types Reported During Paratransit Enrollment, FY22
Disability type reported during SF Access paratransit enrollment FY21/22:
Visually Impaired: approximately 15%;
Seizure Disorder: approximately 3%;
Respiratory Disability: approximately 14%;
Parkinsons: approximately 2%;
Neurological Disorder: approximately 28%;
Motor/Coordination Disorder: approximately 55%;
Mentally Impaired: approximately 11%;
Hypersensitivity Disorder: approximately 0%;
Hip Problems: approximately 8%;
Hearing Impaired: approximately 4%;
Heart Condition: approximately 15%;
Fatigue Syndrome: approximately 3%;
Dialysis: approximately 13%;
Diabetic: approximately 13%;
Developmental Disability: approximately 4%;
Dementia: approximately 10%;
Chemo: approximately 2%;
Cancer: approximately 5%;
Asthmatic: approximately 5%;
Ambulatory Disability: approximately 78%.
Disability type reported during Paratransit Taxi enrollment FY21/22:
Visually Impaired: approximately 18%;
Seizure Disorder: approximately 2%;
Respiratory Disability: approximately 18%;
Parkinsons: approximately 3%;
Neurological Disorder: approximately 32%;
Motor/Coordination Disorder: approximately 71%;
Mentally Impaired: approximately 13%;
Hypersensitivity Disorder: approximately 1%;
Hip Problems: approximately 12%;
Hearing Impaired: approximately 5%;
Heart Condition: approximately 22%;
Fatigue Syndrome: approximately 4%;
Dialysis: approximately 5%;
Diabetic: approximately 15%;
Developmental Disability: approximately 2%;
Dementia: approximately 8%;
Chemo: approximately 2%;
Cancer: approximately 5%;
Asthmatic: approximately 6%;
Ambulatory Disability: approximately 89%.
Who We Serve, Figure 16: Mobility Aid Use by Paratransit Service, FY18/19 and FY21/22
Mobility Aid Use by Paratransit Service and Year:
SF Access FY21/22: 65% Ambulatory, 23% Wheelchair, 12% Walker;
SF Access FY18/19: 61% Ambulatory, 27% Wheelchair, 12% Walker;
Paratransit Taxi FY21/22: 79% Ambulatory, 14% Wheelchair, 6% Walker;
Paratransit Taxi FY18/19: 73% Ambulatory, 20% Wheelchair, 7% Walker.
1.5 Accessible Parking and Loading
1.5, Figure 1: Current Blue Zone Distribution
Two maps showing accessible parking (blue zone) locations in San Francisco. The first map shows blue dots for SFMTA blue zones and green dots for Rec & Park accessible parking. The second map shows a heatmap of accessible parking. Blue zones are primarily concentrated in downtown and the Northeast corner of the city.
1.5, Figure 2: Blue Zones on Metered Block Faces
Map of San Francisco showing blue zones primarily located on metered block faces, which are primarily located in non-residential zones in the Northeast corner of the city. Blue zones are clearly concentrated along commercial corridors with metered parking.
1.5, Figure 3: Blue Zone Counts By Neighborhood
Map of San Francisco neighborhoods with numbers indicating blue zone counts in each neighborhood. Each neighborhood is shaded blue according to the blue zone count in that neighborhood, with darker blue indicating a higher blue zone count. Neighborhoods downtown are darker blue than the rest of the city. Horizontal bar graph indicating blue zone counts by San Francisco Neighborhood.
Counts are as follows: South of Market, 90; Dowtown/Civic Center, 86; The Mission, 70; Western Addition, 65; The Financial District, 49; Lakeshore, 34; Inner Richmond, 34; North Beach, 34; Outer Sunset, 29; Bayview, 24; The Marina, 20; Nob Hill, 20; Russian Hill, 19; Castro/Upper Market, 17; Haigh Ashbury, 17; Inner Sunset, 17; Outer Richmond 16; West of Twin Peak, 15; Pacific Heights, 14; Noe Valley, 14; Bernal Heights, 12; Visitacion Valley, 11; Outer Mission, 11; Presidio Heights, 11; Parkside, 11; Golden Gate Park, 10; Excelsior, 10; Potrero Hill, 9; Chinatown, 8; Ocean View, 7; Seacliff, 4; Glen Park, 3; Twin Peaks, 3; The Presidio, 1; Crocker Amazon, 1; Diamond Heights, 0; Treasure Island/Yerba Buena Island, 0.
1.5, Figure 4: Blue Zone Counts by Supervisor District
Map of San Francisco supervisor districts showing the number of accessible parking spaces (blue zones) in each district.
District 1: 63;
District 2: 76;
District 3: 117;
District 4: 39;
District 5: 117;
District 6: 117;
District 7: 68;
District 8: 54;
District 9: 77;
District 10: 39;
District 11: 29.
1.5, Figure 5: Blue Zones as a Percentage of Metered Parking by Neighborhood
Map of San Francisco neighborhoods with percentages indicating blue zone counts as a percentage of metered parking in each neighborhood. Each neighborhood is shaded blue according to thepercentage in that neighborhood, with darker blue indicating a higher percentage. Solid blue neighborhoods meet the 4% target percentage of blue zones to meters. This map shows that only two neighborhoods meet that standard.
Horizontal bar graph indicating blue zone counts as a percentage of metered parking for each neighborhood in San Francisco.
Percentages are as follows: Golden Gate Park, 10.00%; Lakeshore, 4.20%; Glen Park, 3.08%; Outer Mission, 2.75%; Crocker Amazon, 2.70%; Russian Hill, 2.62%; 2.20%, Outer Sunset, 2.18%, Haigh Ashbury, 2.11%; Ocean View, 1.94%; Western Addition, 1.79%; Bernal Heights, 1.75%; Downtown/Civic Center, 1.73%; West of Twin Peaks, 1.67%; North Beach, 1.63%; Nob Hill, 1.47%; Parkside, 1.43%; Inner Richmond, 1.41%; Excelsior, 1.41%; Pacific Heights, 1.40%; Outer Richmond, 1.37%; Visitacion Valley, 1.35%; Castro/Upper Market, 1.29%; The Mission, 1.26%; Bayview, 1.26%; Presidio Heights, 1.19%; The Financial District, 0.95%; South of Market, 0.87%; The Marina, 0.80%; Noe Valley, 0.79%; Chinatown, 0.71%; Portrero Hill, 0.19%; The Presidio, 0.00%; Seacliff, 0.00%; Diamond Heights, 0.00%; Treasure Island/ Yerba Buena Island, 0.00%; Twin Peaks, 0.00%.
1.5, Figure 6: Blue Zones as a Percentage of Metered Parking by Supervisor District
Map and bar graph of San Francisco supervisor districts showing the blue zones as a percentage of metered parking.
Supervisor District 1: 1.47%
Supervisor District 2: 1.45%
Supervisor District 3: 1.23%
Supervisor District 4: 2.04%
Supervisor District 5: 2.06%
Supervisor District 6: 0.87%
Supervisor District 7: 2.17%
Supervisor District 8: 1.52%
Supervisor District 9: 1.31%
Supervisor District 10: 0.42%
Supervisor District 11: 2.33%
2.3 Accessible Emerging Private Passenger Services
2.3, Figure 1: WAV Trips Requested and Completed in San Francisco
Two lines on a line graph indicating the number of wheelchair accessible vehicle trips requested and completed in San Francisco from Q3 of 2019, through Q2 of 2023. The green line indicates total unique trip requests and starts. The pink line indicates trips completed. Both lines start relatively high in Q3 of 2019, drop to a low point in Q2 of 2020, rise again to Q1 of 2022, drop then spike again in Q3 of 2022, then drops again through Q2 of 2023. Approximate values for total unique trip requests are as follows:
Q3 2019 : 3100;
Q4 2019 : 2900;
Q1 2020 : 2250;
Q2 2020: 400;
Q3 2020: 600;
Q4 2020: 250;
Q1 2021: 600;
Q2 2021: 1500;
Q3 2021: 1600;
Q4 2021: 1650;
Q1 2022: 1700;
Q2 2022: 250;
Q3 2022: 2600;
Q4 2022: 400;
Q1 2023: 600;
Q2 2023: 600.
Approximate values for trips completed are as follows:
Q3 2019 : 3100;
Q4 2019 : 2900;
Q1 2020 : 2250;
Q2 2020: 400;
Q3 2020: 600;
Q4 2020: 250;
Q1 2021: 600;
Q2 2021: 1500;
Q3 2021: 1600;
Q4 2021: 1650;
Q1 2022: 1700;
Q2 2022: 250;
Q3 2022: 2600;
Q4 2022: 400;
Q1 2023: 600;
Q2 2023: 600.
2.3, Figure 2: WAV Trips Requested and Completed by Uber
Two lines on a line graph indicating the number of wheelchair accessible vehicle trips requested and completed in San Francisco from Q3 of 2019, through Q3 of 2022. The green line indicates total unique trip requests and starts. The pink line indicates trips completed. Both lines start relatively high in Q3 of 2019, drop to a low point in Q2 of 2020, then rise again through Q3 2022.
Approximate values for total unique trip requests are as follows:
Q3 2019 : 2900;
Q4 2019 : 2500;
Q1 2020 : 2000;
Q2 2020: 400;
Q3 2020: 450;
Q4 2020: 0;
Q1 2021: 500;
Q2 2021: 1100;
Q3 2021: 1400;
Q4 2021: 1600;
Q1 2022: 1700;
Q2 2022: Null;
Q3 2022: 2400;
Approximate values for trips completed are as follows:
Q3 2019 : 900;
Q4 2019 : 600;
Q1 2020 : 400;
Q2 2020: 100;
Q3 2020: 50;
Q4 2020: 0;
Q1 2021: 400;
Q2 2021: 700;
Q3 2021: 1000;
Q4 2021: 1300;
Q1 2022: 1350;
Q2 2022: Null;
Q3 2022: 1650.
2.3, Figure 3: WAV Trips Requested and Completed by Lyft
Two lines on a line graph indicating the number of wheelchair accessible vehicle trips requested and completed by Lyft from Q3 of 2019, through Q2 of 2023. The green line indicates total unique trip requests and starts. The pink line indicates trips completed.
Approximate values for total unique trip requests are as follows:
Q3 2019 : 210;
Q4 2019 : 390;
Q1 2020 : 320;
Q2 2020: 120;
Q3 2020: 250;
Q4 2020: 200;
Q1 2021: 150;
Q2 2021: 800;
Q3 2021: 220;
Q4 2021: Null;
Q1 2022: 50;
Q2 2022: 270;
Q3 2022: 300;
Q4 2022: 450;
Q1 2023: 580;
Q2 2023: 750
Approximate values for trips completed are as follows:
Q3 2019 : 160;
Q4 2019 : 390;
Q1 2020 : 350;
Q2 2020: 150;
Q3 2020: 250;
Q4 2020: 200;
Q1 2021: 150;
Q2 2021: 180;
Q3 2021: 230;
Q4 2021: Null;
Q1 2022: 50;
Q2 2022: 270;
Q3 2022: 280;
Q4 2022: 410;
Q1 2022: 580;
Q2 2022: 750.
2.3, Figure 4: WAV Response Times for Uber
Bar graph shows average response time between passenger request and driver arrival for Uber trips.
The average times from passenger requests to driver accepting the request are as follows:
Q3 2019: 4.0 Minutes;
Q4 2019: 2.8 Minutes;
Q1 2020: 2.2 Minutes;
Q2 2020: 0.6 Minutes;
Q3 2020: 0.6 Minutes;
Q4 2020: 0.0 Minutes;
Q1 2021: 8.0 Minutes;
Q2 2021: 2.1 Minutes;
Q3 2021: 1.8 Minutes;
Q4 2021: 3.1 Minutes;
Q1 2022: 5.0 Minutes;
Q3 2022: 6.1 Minutes.
The average times from driver accepting request to driver arrival are as follows:
Q3 2019: 20.7 Minutes;
Q4 2019: 19.1 Minutes;
Q1 2020: 19.7 Minutes;
Q2 2020: 17.6 Minutes;
Q3 2020: 20.2 Minutes;
Q4 2020: 0.0 Minutes;
Q1 2021: 15.9 Minutes;
Q2 2021: 13.6 Minutes;
Q3 2021: 15.6 Minutes;
Q4 2021: 16.8 Minutes;
Q1 2022: 15.9 Minutes;
Q3 2022: 18.3 Minutes.
2.5, Figure 5: WAV Response Times for Lyft
Bar graph shows average response time between passenger request and driver arrival for Lyft trips.
The average times from passenger requests to driver accepting the request are as follows:
Q3 2019: 1.0 Minutes;
Q4 2019: 0.4 Minutes;
Q1 2020: 2.4 Minutes;
Q2 2020: 1.3 Minutes;
Q3 2020: 0.5 Minutes;
Q4 2020: 1.2 Minutes;
Q1 2021: 1.8 Minutes;
Q2 2021: 0.8 Minutes;
Q3 2021: 0.9 Minutes;
Q1 2022: 1.0 Minutes;
Q2 2022: 2.6 Minutes;
Q3 2022: 0.9 Minutes;
Q4 2022: 1.1 Minutes;
Q1 2023: 3.0 Minutes;
The average times from driver accepting request to driver arrival are as follows:
Q3 2019: 23.9 Minutes;
Q4 2019: 18.8 Minutes;
Q1 2020: 18.2 Minutes;
Q2 2020: 16.9 Minutes;
Q3 2020: 13.5 Minutes;
Q4 2020: 17.5 Minutes;
Q1 2021: 16.1 Minutes;
Q2 2021: 15.4 Minutes;
Q3 2021: 15.5 Minutes;
Q1 2022: 14.0 Minutes;
Q2 2022: 14.4 Minutes;
Q3 2022: 15.2 Minutes;
Q4 2022: 14.7 Minutes;
Q1 2023: 15.2 Minutes.
2.4 Increased Adoption of Adaptive Cycling and Scooter Programs
2.4, Figure 1: Adaptive Scooter Average Daily Ridership and Total Trips (12/2022-10/2023)
Bar graph displays adaptive scooter average daily ridership and total number of trips by month and by company.
Trips with scooter company Bird are as follows:
December 2022: 0 total adaptive trips;
January 2023: 18 total adaptive trips.
Trips with scooter comapny Lime are as follows:
December 2022: 5 total adaptive trips;
January 2023: Approximately 6 average daily ridership and 109 total adaptive trips;
Februrary 2023: 25 total adaptive trips;
March 2023: 1 total adaptive trip;
April 2023: 13 total adaptive trips;
May 2023: 13 total adaptive trips;
June 2023: 54 total adaptive trips;
July 2023: 0 total adaptive trips;
August 2023: 0 total adaptive trips;
Septermber 2023: 2 total adaptive trips;
October 2023: 41 total adaptive trips;
Trips with scooter company Spin are as follows:
December 2022: 152;
January 2023: 145;
February 2023: 240;
March 2023: 111;
April 2023: 108;
May 2023: 15;
June 2023: 28;
July 2023: 87;
August 2023: 0;
September 2023: 4;
October 2023: 0.
2.4, Figure 2: Scooter Citations (10/2023 – 11/2023)
Bar graph displays the weekly number of scooter citations between 10/12/2022 and 11/15/2023. The weekly number of citations varies between approximately 100 and approximately 580. The highest number of citations are seen in the weeks between 6/14/2023 and 8/23/2023.
3.2 Reliable Elevators and Escalators
Figure 1: Percent of time Muni elevators and escalators are in service (July 2022-July 2023)
Bar graphs display the percentage of in-service escalators for each month between August 2022 and July 2023. The percentage of elevators in-service range from 80% to 92.5%. The percentage of escalators in-service range from 80% to 98%
3.3 Accessible Surface Rail Stops
3.3, Figure 1: Muni Metro Map showing Accessible Stops
A map of the Muni Metro system, effective Janurary 2023. A legend indicates which station are accessible.
3.3, Figure 2: Fully Accessible Boarding Platform on the T line at Arleta Ave and Bayshore Blvd
An accessible boarding platform on the T line at Arleta Avenue and Bayshore Boulevard. This platform is very long and has a long ramp from the neareast crosswalk to the platform area.
3.3, Figure 3: Accessible "Mini High" Boarding Platform on San Jose Avenue
An accessible boarding platform on the J line on San Jose Avenue. The platform features a long ramp to a small boarding area approximately four feet above the road surface.
3.5 Improved Bus Shelters
3.5, Figure 1: An SFMTA Bus at a Bus Stop
A 38R bus stopped next to a red-painted curb on the far side of an intersection.
3.5, Figure 2: An SFMTA Bus at a Bus Bulb
Passengers disembark a 5 Fulton bus at a bus bulb near 8th Avenue in the Richmond. The bus bulb is a platform of concrete that protrudes from the sidewalk into the street. There is a bus shelter on the sidewalk nearby.
3.5, Figure 3: An SFMTA Bus at a Transit Island
Passengers board an articulated bus using a transit island. The island is a raised platform of concrete in the street with a bus shelter at one end.
3.5, Figure 4: An SFMTA Bus at a Flag Stop
A bus stops at a yellow flag stop line in the street just before a crosswalk. A yellow band painted on the pole of the corresponding stop sign further designates the bus stop. Due to parked cars adjacent to the curb, the bus remains in the vehicular travel lane and is not able to pull up to the curb.
3.5, Figure 5: A Standard SFMTA Bus Shelter
A rectangular bus shelter arranged in parallel to the street features a long, yellow wavy roof and 3 enclosed sides of different lengths. The longest side runs along the back of the shelter opposite the street and feautres bench seating for six people. The shortest side has the Stop ID, bus numbers, and a Muni system map. The medium-lenth side has a larger poster advertisement.
3.5, Figure 6: A Standard Non-Ad SFMTA Bus Shelter
A rectangular bus shelter at the top of Dolores Park features a red wavy roof, encolsed short sides, an open front long side, and a semi-enclosed long back side with a bench.
3.5, Figure 7: A Cantilever SFMTA Bus Shelter
Passengers board and disembark from the 9R bus using a bus-boarding island equipped with a cantilever bus shelter in downtown San Francisco. The shelter features a narrow yellow roof attached to metal vertical poles on the far side of the boarding island, with no other vertical obstructions.
3.5, Figure 8: Shelters by number of times cleaned, monthly (1/2023-1/2024)
Bar graph displays the numer of bus shelters that were cleaned more than, less than or exactly 12 times each month from January 2023 to January 2024. There are just over 1200 shelters and values fluctuate from months to month. In January 2023, more than half the bus sheters were cleaned 12 or more times. February 2023, more than half the bus stops were cleaned 12 or fewer times. March 2023, roughly three-quarters of stops were cleaned 12 or more times. April 2023, roughly three-quarters were cleaned 12 or fewer times. May 2023, a little over half the shelters were cleaned 12 or more times. June 2023, a little over half the shelters were cleaned 12 or more times. July 2023, there was even split below and above 12 cleanings. August 2023 approximately three quarters of the shelters were cleaned 12 or more times. September 2023, approximately three quarters of the shelters were cleaned 12 or fewer times. October 2023, approximately three quarters of the shelters were cleaned 12 or more times. November 2023, there was even split below and above 12 cleanings. December 2023, approximately three quarters of the shelters were cleaned 12 or fewer times. January 2024, approximately three quarters of the shelters were cleaned 12 or more times.
3.5, Figure 9: Map of High Ridership Bus Stops with Inadequate Seating
A map of San Francisco displays high ridership bus stops with inadequate seating. Bus stops are marked as having 0 seats, 2 seats, unknown or no shelter, or "bench". Map caption explains that a stop is considered to have high ridership if it has 125 or more boardings per day and is considered to have inadequate seating if it has less than 4 seats at a shelter.
3.5, Figure 10: Survey responses to the question "How often do you wait for a bus longer than you can comfortably stand?"
48% of people surveyed do not have a shelter with seating at their nearest bus stop. 42% of people surveyed said they need a bus shelter to wait for a bus.
A bar graph displays survey results for the question "How often do you wait for a bus longer than you can comfortably stand?" Results are as follows:
Always: 4%
Often: 29%
Sometimes: 40%
Rarely: 19%
Never: 5%
Not Sure: 2%
3.6 Modified Flag Stops
3.6, Figure 1: Example of a flag stop, where the bus stops in the travel lane
A bus stops at a yellow flag stop line in the street just before a crosswalk. A yellow band painted on the pole of the corresponding stop sign further designates the bus stop. Due to parked cars adjacent to the curb, the bus remains in the vehicular travel lane and is not able to pull up to the curb.
4.1 Service Planning for Accessibility
4.1, Figure 1: 2018 Equity Strategy Report Neighborhoods
Map of San Francisco displays the 2018 Equity Strategy Report Neighborhoods. The neighborhoods are Chinatown, Tenderloin/SOMA, Western Addition, Mission, Bayview, Vistacion Valley, Outer Mission/Excelsior, and Oceanview/Ingleside
4.5 Continued Community Collaboration
4.5, Figure 1: Muni Customer Feedback: Top Issues Relating to Accessibility (7/2022-12/2023)
Bar graph showing the top accessiility issues according to customer feedack from July 1st, 2022 to December 31st, 2023. Number of cases are as follows:
Pass up: 309;
Discourteous behavior: 144;
Did not kneel the bus or lower steps: 76;
Did not stop at requested stop: 41;
Service planning: 38;
Did not enforce Muni polices and procedures: 35
Did not ask for priority seats to be vacated: 28;
Did not pull to the curb to load or unload passenger: 26;
Customer injury: 26;
Unprofessional conduct or appearence: 25;
Did not accomodate at terminal: 24;
General distraction from duty: 19;
Other unsafe driving: 16;
Delays: 14;
Verbal or physical disagree: 14
Schedule was not followed: 11;
Vehicle announcements: 7;
Overcrowding: 7;
Did not accomodate a service animal: 5;
Dispute over fare or proof-of-payment: 4.
4.5, Figure 2: Muni Customer Feedback: ADA-Related Cases by Outcome (7/2022-12/2023)
Bar graph displaying Muni customer feedback-ADA related closed cases by outcome between July 1, 2022 and December 31, 2023.Values are as follows:
C-6 No merit/Dropped: 253
C-8 Conferenced: 188
Feedback Recorded: 185
C-7 No action possible merit: 129
C-10 Escalated discipline: 62
C-4 No Contact Info: 49
No action Insufficent Info: 49
Investigation completed:26
C-1 Praise: 25
C-5 Unable to ID: 18
C-9 Action Taken: Refer Restricted: 7
Inspected-no findings: 1.
7. Paratransit Financial
7., Figure 2: Pie Chart of San Francisco Paratransit Funding Source Percentages
Pie chart displays the San Francisco paratransit funding sources by percentage. Percentages are as follows:
Prop K: 40%;
SFMTA Operating Budget: 23%
Federal Transit Agency 5307: 16%;
State Transit Assistance - Paratransit: 12%;
BART ADA Contribution: 7%;
SF Disability & Aging Services: 2%.
7.1 Cost-Effective Alternatives to Traditional Van Service
7.1, Figure 2: Average SF Access Van Trip Cost
Line graph displays the average SF Access Van Trip Cost for each fiscal year between 2016 and 2023. Average costs are as follows:
Fiscal year 2016/2017: $47.93;
Fiscal year 2017/2018: $57.02;
Fiscal year 2018/2019: $67.95;
Fiscal year 2019/2020: $82.78;
Fiscal year 2020/2021: $120.20;
Fiscal year 2021/2022: $108.21;
Fiscal year 2022/2023: $104.21.
7.1, Figure 3: Average Paratransit Taxi Fare
Line graph displays the average paratransit taxi fare for each fiscal year between 2016 and 2023. Average fares are as follows:
Fiscal year 2016/2017: $13.84;
Fiscal year 2017/2018: $13.49;
Fiscal year 2018/2019: $13.21;
Fiscal year 2019/2020: $13.74;
Fiscal year 2020/2021: $13.03;
Fiscal year 2021/2022: $13.52;
Fiscal year 2022/2023: $15.77.
7.1, Figure 4: Shop-A-Round Costs
Bar graph displays the total costs for Shop-a-Round for each fiscal year between 2018 and 2022. Blue bars represent Shop-a-Round van rides (minus fares) and orange bars represent Shop-a-Round taxi rides. The total costs are as follows:
Fiscal year 2018/2019: $158,427 for van rides and $18,142 for taxi rides;
Fiscal year 2019/2020: $130,460 for van rides and $12,874 for taxi rides;
Fiscal year 2020/2021: $121,349 for van rides and $11,819 for taxi rides;
Fiscal year 2021/2022 $133,333 for van rides and $11,506 for taxi rides.
8.4 Online Scheduling and Payment
8.4, Figure 1: Number of Unique Riders Booking via SF Access Online
Line graph displays the number of unique riders booking via SF Access Online between July 2021 and April 2023. There is a positive trend in the graph. In July 2021 there were approximately 8 unique riders. In April 2023 there were approximately 57 unique riders
8.4, Figure 2: Number of Trips Booked through SF Access Online
Line graph displays the number of trips booked through SF Access Online between July 2021 and July 2023. There is a srong positive trend in the graph. In July 2021, approximately 100 trips were booked online. In July 2023, approximately 900 trips were booked online.
8.4, Figure 3: Taxi Program Funds Added Online, FY21-22
Bar graph displaying the amount of taxi program funds added online during the fiscal year 2021/2022. $22,752.00 was added to Essential Trip Card program funds and $30,764.00 was added to paratransit taxi program funds.
8.4, Figure 4: Number of Unique Users of the Taxi Online service, Jul 21-Jun23
Bar graph displaying the number of unique users of Taxi Online for each month between July 2021 and June 2023. Blue bars represent ADA Taxi Online users and orange bars represent ETC Taxi Online users. The number of unique users is fairly consistant between July 2021 and June 2023. Every month there are more ETC users than ADA users. The average monthly number of ETC users is approximately 325 and the average monthly number of ADA users is approximately 225.
8.4, Figure 5: Number of Taxi Online Transactions Completed, Jul 21-Jun 23
Bar graph displaying the number of Taxi Online Transactions completed for each month between July 2021 and June 2023. Blue bars represent ADA Taxi Online transactions and orange bars represent ETC Taxi Online transactions. The number of transactions is fairly consistant between July 2021 and June 2023. Every month there are more ETC transactions than ADA transactions. The average monthly number of ETC transactions is approximately 325 and the average monthly number of ADA users is approximately 225.
9. Paratransit Service Performance
9., Figure 1: Paratransit Total Passenger Trips and Costs, Annual
Bar graph displays the total paratransit passenger trips and costs annually for each fiscal year from 2018-2024. Trip counts and costs are as follows:
Fiscal year 2018/2019: Approximately 700,000 trips and 30 million dollars in expenditures;
Fiscal year 2019/2020: Approximately 600,000 trips and 25 million dollars in expenditures;
Fiscal year 2020/2021: Approximately 400,000 trips and 15 million dollars in expenditures;
Fiscal year 2021/2022: Approximately 500,000 trips and 20 million dollars in expenditures;
Fiscal year 2022/2023: Approximately 500,000 trips and 20 million dollars in expenditures;
Fiscal year 2023/2024 (Projected): Approximately 550,000 trips and 22 million dollars in expenditures.
Note that in March 2020 the shelter in place was introduced, in April 2020 the Essential Trip Card was introdiced, and in April 2021 the Covid-19 vaccine became available.
9., Figure 3: Percentage of SF Access Trips Performed in Equity Priority Communities
Bar graph displaying the percentage of SF Access trips performed in Equity Priority Communities by fiscal year. Percentages are as follows:
Fiscal year 2018/2019: 21.7% of trips were in Equity Priority Communities;
Fiscal year 2022/2023: 37.5% of trips were in Equity Priority Communities.
9., Figure 5: Paratransit Monthly Average Trip Count by Age Group
Bar graph displaying the paratransit monthly average trip count by age group. Blue bars represent taxi trips and orange bars represent SF Access trips. Monthly average trip counts are as follows:
Under 20: 10.5 taxi trips and 6.7 SF Access trips;
20-29: 6.0 taxi trips and 9.4 SF Access trips;
30-39: 5.6 taxi trips and 9.5 SF Access trips;
40-49: 6.2 taxi trips and 9.5 SF Access trips;
50-59: 6.9 taxi trips and 9.0 SF Access trips;
60-69: 6.6 taxi trips and 9.6 SF Access trips;
70-79: 5.9 taxi trips and 9.7 SF Access trips;
80-89: 4.8 taxi trips and 9.2 SF Access trips;
90-99: 4.5 taxi trips and 8.8 SF Access trips;
100+: 2.9 taxi trips and 4.7 SF Access trips.
9., Figure 7: Number of ADA Paratransit Taxi and ETC Trips
Bar graph displaying the number of ADA paratransit taxi and Essential Trip Card trips for each fiscal year between 2018 and 2023. Blue bars represent ADA paratransit taxi trips and orange bars represent Essential Trip Card trips. Trip counts are as follows:
Fiscal year 2018/2019: 314,000 paratransit taxi trips and 0 Essential trip card trips;
Fiscal year 2019/2020: 248,00- paratransit taxi trips and 4,000 Essential trip card trips;
Fiscal year 2020/2021: 204,000 paratransit taxi trips and 64,000 Essential trip card trips;
Fiscal year 2021/2022: 217,000 paratransit taxi trips and 84,000 Essential trip card trips;
Fiscal year 2022/2023: 197,000 paratransit taxi trips and 82,000 Essential trip card trips.
9., Figure 8: Number of Shop-a-Round Trips. FY18/19-FY22/23
Bar graph displays the number of Shop-a-Round Van and Shop-a-Round Taxi trips for each fiscal year between 2018 and 2023. Number of Shop-a-Round trips are as follows:
Fiscal year 2018/2019: 2,080 van trips and 1,659 taxi trips;
Fiscal year 2019/2020: 1,153 van trips and 1,166 taxi trips;
Fiscal year 2020/2021: 834 van trips and 1,179 taxi trips;
Fiscal year 2021/2022: 1,113 van trips and 952 taxi trips;
Fiscal year 2022/2023: 925 van trips and 920 taxi trips.
9., Figure 9: Number of Van Gogh Trips, FY12/13-FY22/23
Bar graph displays the number of Van Goph trips for each fiscal year between 2012 and 2023. Number of trips are as follows:
Fiscal year 2012/2013: 280 trips;
Fiscal year 2013/2014: 1,312 trips;
Fiscal year 2014/2015: 1,311 trips;
Fiscal year 2015/2016: 2,027 trips;
Fiscal year 2016/2017: 1,047 trips;
Fiscal year 2017/2018: 531 trips;
Fiscal year 2018/2019: 686 trips;
Fiscal year 2019/2020: 557 trips;
Fiscal year 2020/2021: 0 trips;
Fiscal year 2021/2022: 0 trips;
Fiscal year 2022/2023: 41 trips.
9.3 Staff and Contractor Recruitment
9.3, Figure 1: Essential Trip Card Customer Intake, FY22-23
Bar graph displays the number of Essential Trip Card customers that were intaken during the fiscal year 2022/2023. Number of customers are as follows:
September 2022: 97 customers;
October 2022: 87 customers;
November 2022: 66 customers;
December 2022: 64 customers;
January 2023: 95 customers;
Februrary 2023: 81 customers;
The monthly average number of customer intake is approximately 80.
9.3, Figure 2: Essential Trip Card Customer Intake, FY23-24
Bar graph displays the number of Essential Trip Card customers that were taken in during the fiscal year 2023/2024. Number of customers are as follows:
September 2023: 109 customers;
October 2023: 116 customers;
November 2023: 240 customers;
December 2023: 148 customers;
January 2024: 122 customers;
Februrary 2024: 79 customers;
The monthly average number of customers taken in is approximately 140.
9.3, Figure 3: Number of Calls to Paratransit Broker Transdev
Bar graph displays the number of calls to the paratransit broker Transdev for each fiscal year. Number of calls are as follows:
Fiscal year 2018/2019: 49,370 calls;
Fiscal year 2019/2020: 58,653 calls.;
Fiscal year 2020/2021: 66,128 calls;
Fiscal year 2021/2022: 75,907 calls;
Fiscal year 2022/2023: 78,092 calls.
10.2 Ramp Taxi Availability
10.2, Figure 1: Ramp Taxi Trips in San Francisco (01/2023 - 01/2024)
Bar graph displays ramp taxi trips in San Francisco by month between January 2023 and January 2024. Blue bars represent parartransit taxi users and orange bars represent the general public (self reported). Paratransit taxi users have a higher number of trips than the general public for every month. Paratransit user ramp taxi trips peak at over 800 trips in October 2023. General public ramp taxi trips peak at over 500 in October 2023.
10.2, Figure 2: Map of the Outlying Areas of San Francisco
Map of San Francisco displaying the outlying areas of the city, inlcuding Treasure Island, Park Presido, 19th Avenue, Monterey Boulevard, San Jose Avenue, and Cesar Chavez Street.
10.3 Accessibility-Informed Taxi Policies
10.3, Figure 1: Number of Paratransit Taxi Trips compared to Non-Paratransit Taxi Trips Q1 – Q4
Graph compares paratransit and non-paratransit taxi trips, with paratransit represented in orange and non-paratransit in blue. Trip counts are as follows:
Quarter 1: 64,189 paratransit trips and 448,121 non-paratransit trips;
Quarter 2: 67,581 paratransit trips and 503,123 non-paratransit trips;
Quarter 3: 66,235 paratransit trips and 492,623 non-paratransit trips;
Quarter 4: 65,645 paratransit trips and 473,043 non-paratransit trips.
10.3, Figure 2: Comparison of Paratransit Taxi Service Time-of-Day Distribution in 2022 and 2023
Bar graph displaying the time of day distribution of paratransit taxi service in 2022 and 2023 comparatively. Gray bars indicate the year 2022 and blue bars indicate the year 2023. Each bar represents an hour of the day and is accompanied by its percentage of total trips. Paratransit taxi service peaks at 1pm for both years, and remains high around mid-day. Trips during mid-day hours make up between 9% and 11% of total trips. Trips in the early morning and late night hours make up between 0.1% and 2% of total trips.