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| SFMTA home > Parking > Updates > FAQ | |||
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Parking Ticket Frequently Asked Questions 1. I paid my tickets at DMV, why am I still getting notices? 3. I forgot to pay my citation and now I have late fees. Can the late fees be removed? 4. How much time do I have to pay my ticket before I get late fees? 5. I got this ticket that says 'Tabs' violation code VC5204 A what is this about. My car is registered. 6. I have an overdue citation. Will my car get booted? 7. Could I get a payment extension? 8. I do not agree with the ticket I received. How do I protest? 9. I have protested my ticket but I haven't received a decision, what should I do? 10. I have protested the ticket and I do not agree with the decision. Is there anything else I can do? 11. I can not afford to pay this ticket. Is there a payment plan? 12. I sold my car, why am I getting notices for tickets in the mail? 13. Can the amount of the parking fine be lowered or discounted? 14. I paid my citation two times. Should I stop payment on my check? 15. I'm sure that I am entitled to a refund. How long will it take? 16. Do you need a DMV Registration Abstract for tickets paid and still holding up your registration? 17. Inquire about the status of your protested citation. 18. Still haven't found the answer? Click here to ask your question.
1. I paid my tickets at DMV, why am I still getting notices? When you pay at DMV it can take up to 60 days to transmit funds to SFMTA. Citations will be cleared when the money has been received. If a receipt of payment from DMV is provided a note will be added to your account stating that citations have been paid at DMV.
2. I did not get a ticket on my car but, I got this notice in the mail. How do I know this ticket is mine? Notices are mailed to the registered owner of the vehicle that was issued the citation. All of the information on the ticket is included in the courtesy notice. Courtesy notices are sent because tickets left on your vehicle can blow away or be removed from your vehicle.
3. I forgot to pay my citation and now I have late fees. Can the late fees be removed? No. The authority to charge late penalties and amounts are based on the California Vehicle Code Section 40203.5 (a) and San Francisco Transportation Code Section 301.
4. How much time do I have to pay my ticket before I get late fees? Penalties will begin to accrue 21 days after a Notice is mailed to the Registered Owner's address provided by DMV.
5. I got this ticket that says 'Tabs' violation code VC5204 A what is this about. My car is registered. Violation codes VC5204A or VC5200 are referred to as fix-it tickets. These are correctable citations issued for missing license places or tabs. These citations require a signature on the back of the citation by any police officer showing the violation has been corrected, and a $10 compliance fee. You may also download a proof of correction form from our website. Send the sign-off to 11 South Van Ness Avenue, San Francisco, CA 94103 along with a check or money order for the state mandated compliance fee of $10. The fee and proof of correction must be received by this office by the due date on the citation notice. If you receive more than one citation, you must pay the fee for each citation.
6. I have an overdue citation. Will my car get booted? Your vehicle becomes eligible to be booted or towed if there are five (5) or more delinquent citations. If your car has already been booted go to the Customer Service Center at 11 South Van Ness Avenue, during regular business hours, pay your fines and the boot removal fee. After normal business hours click here for information to release your vehicle.
7. Could I get a payment extension? The SFMTA does not grant payment extensions. Payments or protests for a citation must be received by SFMTA within 21 days of the date the ticket was issued, or 21 day from the date of the first courtesy notice. Penalties and collection fees will be added and continue to accrue until citation is paid.
8. I do not agree with the ticket I received. How do I protest? Citations must be contested within 21 days from the date the ticket is issued, or 21 days from the date of the first courtesy notice. Once that period of time has expired, you lose your right to contest that ticket. Exceptions: Contesting on the grounds that the vehicle was stolen; the vehicle no longer belonged to you at the time the ticket was issued; or the sole registered owner of the vehicle is now deceased; you will have an extended period of time to request an Administrative Review. All protests and supporting documentation should be mailed to SFMTA Citation Review Center, 11 South Van Ness Avenue, San Francisco, CA 94103. Fines do not increase while a citation protest is pending and no action is needed until after a decision has been reached. A decision letter will be mailed to you.
9. I have protested my ticket but I haven't received a decision, what should I do? When a protest is received at this office, a letter is generated to inform you that your citation is under review. While a citation is under review you will receive correspondence at 60 day intervals informing you of the status of protest.
10. I have protested the ticket and I do not agree with the decision. Is there anything else I can do? You can appeal the decision. You have twenty-one (21) calendar days from the date of the decision letter to appeal in person or in writing before an Administrative Hearing Officer. Failure to respond to this decision within the 21 day period will result in late fees and loss of the right to an appeal. If you are denied at the Administrative Hearing level you have 30 days from the date of the hearing decision to appear at Superior Court, 850 Bryant Street, Rm. 145. Click here for information on the de novo hearing protest process.
11. I can not afford to pay this ticket. Is there a payment plan? Project 20 or Pre-Trial Diversion is a program available to citizens who wish to do community service in lieu of paying parking fines. A payment plan is also available through Project 20. To participate you must have a signed contract from the SFMTA obtained in person from the Customer Service Center located at 11 South Van Ness Avenue at Market Street.
12. I sold my car, why am I getting notices for tickets in the mail? If you were the registered owner at the time the ticket was issued, you are responsible for the ticket. When you sell a vehicle, you are responsible for notifying the DMV and sending the new owner's name and address so the change of ownership can be reported. If you continue to receive parking tickets it means that DMV still has you listed as the registered owner. You must go to the DMV and file a Release of Liability form.
13. Can the amount of the parking fine be lowered or discounted? Fines and penalties are set by the California Vehicle Code and the San Francisco Transportation Code, and there is no administrative authority given to lower the fine.
14. I paid my citation two times. Should I stop payment on my check? Do not stop payment on your check in any situation because if you do, a non-refundable fee will be applied. If you overpaid and do not have other open citations your payment will be refunded. See Item 15.
15. I'm sure that I am entitled to a refund. How long will it take? Refunds are only provided in cases where there is an overpayment on the license plate and no other open citations. If you are entitled to a refund: 21 days after overpayment is processed, a refund confirmation letter will be mailed to the address where the vehicle is registered. Sign the refund confirmation letter, include proof of payment, and return to the address indicated. The refund will be mailed to you seven to 10 days after we receive your signed refund confirmation letter and proof of payment. If you do not receive a refund confirmation letter within 45 days after your citation is overpaid, complete this form and attach supporting documentation including citation number and proof of payment such as:
The completed form and attachments should be mailed to SFMTA Revenue Accounting, 11 South Van Ness Avenue, San Francisco CA 94103. You can also contact us by calling telephone no. 415-701-3000 or by sending an email to: revenueaccountinginquiry@sfmta.com.
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Parking services are provided by the Sustainable Streets Division of the San Francisco Municipal Transportation Agency (SFMTA). Copyright © 2000-2013 SFMTA. All rights reserved. Updated April 23, 2013 |
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