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| SFMTA home > Transit > Fares and sales > Muni Ticket Vending Machines | |||
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Muni Ticket Vending Machines (TVMs) are found in all Muni Metro subway stations. They sell Clipper® cards, Limited Use Muni Tickets and various fare products. Frequently Asked QuestionsDiscounted passes for use with TVMs About the TVMsWhat is the purpose of the Muni Ticket Vending Machine? Where can I find Muni Ticket Vending Machines? What is the purpose of the Muni Ticket Vending Machine?The purpose of the Muni Ticket Vending Machine is to provide customers a convenient way to purchase/reload Clipper cards and to purchase and reload a new type of fare media, the Limited Use Muni Ticket. Where can I find Muni Ticket Vending Machines?The machines have been installed in the nine Muni Metro subway stations, near the faregates. Using TVMs with ClipperIf I have a Clipper card, what fare products may I purchase? Are discounted fare products available for purchase at the Ticket Vending Machine? If I have a Clipper card, what fare products may I purchase?There are several Muni fare products available to load to a Clipper card as well as fare products of other Bay Area agencies. Customers may purchase the following Muni products for a Clipper card:
Customers may also purchase AC Transit, SamTrans and Caltrain passes. Are discounted fare products available for purchase at the Ticket Vending Machine?Yes, to purchase a discounted pass, a customer needs to have applied and qualified for a Senior (65 years+) or Youth (5 – 17 years) or Regional Transit Connection (persons with disabilities) Clipper card. Only these special cards will enable a customer to purchase discounted passes through the Ticket Vending Machine. Discount single trip and round trip may be purchased on a Limited Use Muni Ticket without a special card. Using TVMs without ClipperWhat if I don’t have a Clipper card? If I want to purchase a Limited Use Muni Ticket, what fare products may I purchase? What if I don’t have a Clipper card?You may purchase either a Clipper card free (for a limited time) with a fare product or a Limited Use Muni Ticket for a single or round trip. Both the Clipper card and the Muni Ticket are available for purchase at the Ticket Vending Machine. If I want to purchase a Limited Use Muni Ticket, what fare products may I purchase?You may purchase either one single trip or one round trip. These products are available as Adult fare or discounted fare. Discounted passes for use with TVMsWhat do Seniors and Youth need to do in order to purchase discounted passes? If I have an RTC Discount Photo ID card what do I do to purchase a discounted pass? What do Seniors and Youth need to do in order to purchase discounted passes?Seniors and youths need to apply and show proof-of-age to receive a Senior/Youth Clipper card. Once they do this and receive their Senior or Youth card, they will be able to load a discounted pass through any of the sales channels including the Ticket Vending Machine. Seniors: Please call 311 or visit sfmta.com/clippersenior for qualification details and a list of places to sign up. Youths: Please call 311 or visit sfmta.com/clipperyouth for qualification details and a list of places to sign up. If I have an RTC Discount Photo ID card what do I do to purchase a discounted pass?Your RTC card is a Clipper card. You may load a discounted pass by following the procedures summarized in What do I need to do to reload my Clipper card, RTC ID Card or Muni Ticket? Paying the TVMWhat are the Ticket Vending Machine payment options? What does the Ticket Vending Machine issue in change? Does the Ticket Vending Machine issue receipts? What are the Ticket Vending Machine payment options?Customers may pay with cash (1, 5, 10, 20 dollar bills and coins), credit/debit cards and Muni tokens. Debit cards provided by Transit Benefit providers such as WageWorks are also accepted. Commuter Check vouchers are not accepted. To speed your transaction, please use the fewest number of bills and coins possible, or use a credit/debit card. The SFMTA limits excessive use of small bills or change. What does the Ticket Vending Machine issue in change?The Ticket Vending Machine issues dollar coins, quarters, dimes and nickels. Change returned to the customers is limited to $4.50, so please use small bills (such as one and five dollar bills) when purchasing lower priced products. Does the Ticket Vending Machine issue receipts?Yes, a screen will prompt you as to whether or not you want a receipt. Balances and reloadingCan I check the balance on my Clipper card or Muni Ticket? What do I need to do to reload my Clipper card, RTC ID Card or Muni Ticket? Can I check the balance on my Clipper card or Muni Ticket?Yes, the Ticket Vending Machine will show you the products on your Clipper card, including the amount of cash value. It will also show the balance of your Muni Ticket and its expiration date. What do I need to do to reload my Clipper card, RTC ID Card or Muni Ticket?Press the button that says “Add value to card or ticket”. When you do this, you will be prompted to tap your card or ticket to the target. The target is below the monitor. Hold your card or ticket to this target until the screen changes to your menu of fare options. Once you select your fare product and pay, you will be instructed to tap your card or ticket to the target a second time. You must do this to load the product to your card or ticket. If something goes wrongWhat if I walk away before tapping my Clipper or RTC card the second time? What if I walk away before tapping my Limited Use Muni Ticket the second time? What if I’m not sure how to use the Ticket Vending Machine? What if I experience a problem with the machine? What if I walk away before tapping my Clipper or RTC card the second time?Please call the Clipper Customer Service bureau at 877.878.8883. Be prepared to tell them the serial number located on the back of your card. What if I walk away before tapping my Limited Use Muni Ticket the second time?Unfortunately, the Clipper Service Bureau will not be able to compensate you for your loss. What if I’m not sure how to use the Ticket Vending Machine?There are “help” screens in English, Spanish and Chinese. You may either read or select audio by pressing the audio button at the bottom of the monitor. What if I experience a problem with the machine?If the problem is related to the purchase or reload of a Clipper card, please keep the receipt and call the Clipper Service Bureau at 877.878.8883. If the problem is related to the purchase or reload of a Muni Ticket, please send a copy of the receipt and a written description of the problem to: SFMTA Refund Requests Explore: |
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For Muni route, schedule, fare and accessible services information anytime: Visit www.sfmta.com or call 311.
Muni transit services are operated by the Transit Division of the San Francisco Municipal Transportation Agency (SFMTA). Copyright © 2000-2013 SFMTA. All rights reserved. Updated January 4, 2013
Fast Pass is a registered trademark of the City and County of San Francisco
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