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Frequently Asked Questions
The purpose of the Muni Ticket Vending Machine is to provide customers a convenient way to purchase/reload Clipper cards and to purchase and reload a new type of fare media, the Limited Use Muni Ticket.
The machines have been installed in the nine Muni Metro subway stations, near the faregates.
There are several Muni fare products available to load to a Clipper card as well as fare products of other Bay Area agencies. Customers may purchase the following Muni products for a Clipper card:
Customers may also purchase AC Transit, SamTrans and Caltrain passes.
Yes, to purchase a discounted pass, a customer needs to have applied and qualified for a Senior (65 years+) or Youth (5 – 17 years) or Regional Transit Connection (persons with disabilities) Clipper card. Only these special cards will enable a customer to purchase discounted passes through the Ticket Vending Machine. Discount single trip and round trip may be purchased on a Limited Use Muni Ticket without a special card.
You may purchase either a Clipper card free (for a limited time) with a fare product or a Limited Use Muni Ticket for a single or round trip. Both the Clipper card and the Muni Ticket are available for purchase at the Ticket Vending Machine.
You may purchase either one single trip or one round trip. These products are available as Adult fare or discounted fare.
Seniors and youths need to apply and show proof-of-age to receive a Senior/Youth Clipper card. Once they do this and receive their Senior or Youth card, they will be able to load a discounted pass through any of the sales channels including the Ticket Vending Machine.
Seniors: Please call 311 or visit sfmta.com/clippersenior for qualification details and a list of places to sign up.
Youths: Please call 311 or visit sfmta.com/clipperyouth for qualification details and a list of places to sign up.
Your RTC card is a Clipper card. You may load a discounted pass by following the procedures summarized in What do I need to do to reload my Clipper card, RTC ID Card or Muni Ticket?
Customers may pay with cash (1, 5, 10, 20 dollar bills and coins), credit/debit cards and Muni tokens. Debit cards provided by Transit Benefit providers such as WageWorks are also accepted. Commuter Check vouchers are not accepted. To speed your transaction, please use the fewest number of bills and coins possible, or use a credit/debit card. The SFMTA limits excessive use of small bills or change.
The Ticket Vending Machine issues dollar coins, quarters, dimes and nickels. Change returned to the customers is limited to $4.50, so please use small bills (such as one and five dollar bills) when purchasing lower priced products.
Yes, a screen will prompt you as to whether or not you want a receipt.
Yes, the Ticket Vending Machine will show you the products on your Clipper card, including the amount of cash value. It will also show the balance of your Muni Ticket and its expiration date.
Press the button that says “Add value to card or ticket”. When you do this, you will be prompted to tap your card or ticket to the target. The target is below the monitor. Hold your card or ticket to this target until the screen changes to your menu of fare options. Once you select your fare product and pay, you will be instructed to tap your card or ticket to the target a second time. You must do this to load the product to your card or ticket.
Please call the Clipper Customer Service bureau at 877.878.8883. Be prepared to tell them the serial number located on the back of your card.
Unfortunately, the Clipper Service Bureau will not be able to compensate you for your loss.
There are “help” screens in English, Spanish and Chinese. You may either read or select audio by pressing the audio button at the bottom of the monitor.
If the problem is related to the purchase or reload of a Clipper card, please keep the receipt and call the Clipper Service Bureau at 877.878.8883.
If the problem is related to the purchase or reload of a Muni Ticket, please send a copy of the receipt and a written description of the problem to:
SFMTA Refund Requests
For Muni route, schedule, fare and accessible services information anytime: Visit www.sfmta.com or call 311.
311 Free language assistance / 免費語言協助 / Ayuda gratuita con el idioma / Бесплатная помощь переводчиков / Trợ giúp Thông dịch Miễn phí / Assistance linguistique gratuite / 無料の言語支援 / 무료 언어 지원 / Libreng tulong para sa wikang Tagalog / คว“มช่วยเหลือท“งภ“ษ“โดยไม่เส’ยค่าใช้จ่าย
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