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| SFMTA home > Transit > Customer info > Accessibility Info | |||||||||||||||||||||||||||||||
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All Muni Metro underground stations (Embarcadero, Montgomery, Powell, Civic Center, Van Ness, Church Street, Castro Street, and Forest Hill) are accessible via street-to-concourse elevators and concourse-to-platform elevators.
To find out about the status of an elevator or wayside lift prior to entering the Metro system, call the San Francisco 3-1-1 Customer Service Center or the Muni Service Hot Line (recorded message of Muni service disruptions, followed by elevator and escalator information) at 415.554.6999.
Map of accessible stops on Metro lines
The surface portion of the following Metro lines are accessible at the following wayside platforms and surface-level stations: J, K, L, M, N. The T is fully accessible.
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All stops on the T Third Line between West Portal and Sunnydale are accessible.
The F Market Line, which runs vintage streetcars along Market Street and the Embarcadero is accessible at most stops. The streetcars run on tracks in the center of the street and are accessed via pedestrian boarding islands. There are accessible wayside platforms, or wayside lifts, at Key boarding islands along Market Street. All stops from Front Street to Fisherman's Wharf are accessible via wayside platforms. The following stops are accessible via accessible wayside platform, unless a lift is noted, Inbound toward Fisherman's Wharf or Outbound toward the Castro district:
| Market Street stops | Embarcadero & Fisherman's Wharf stops |
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| Fisherman's Wharf and Embarcadero stops | Market Street stops |
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The historic cable car service is generally not accessible. If you would like more information regarding access to these vehicles or this service, please call SFMTA Accessible Services at 415.701.4485. Muni does provide accessible historic streetcar service on the F Market Line.
| About discount fares | Cash fares | Monthly pass info |
| Discount Sticker | RTC Discount Card program | Senior Pass Info |
| Paying cash at Metro stations |
Muni participates in the Regional Transit Connection (RTC) Discount Card Program, which provides discounts for seniors (65 years of age and over) and persons with a transit disability. Cash fares are for the occasional customer or visitor and are valid for one trip + transfers up to 90 minutes. A Monthly pass may be a more economical option for the frequent Muni customer.
1. Customers who have a valid discount ID may travel on Muni for 75¢ per trip. Valid discount ID for customers include the following valid:
- RTC Discount ID (no Muni monthly disabled sticker needed);
- Medicare cards (not Medi-Cal) plus photo ID,
- DMV disabled placard registrations plus photo ID, or
- discount card from another transit agency in California plus photo ID.
2. Seniors (65+) also pay 75¢ per trip. Seniors are not required to obtain an RTC Discount Card, and can use any valid ID. Valid forms of ID for seniors are a valid:
- Senior ID,
- RTC Discount Card (no Muni sticker needed),
- driver's license,
- California ID or,
- government-issued passport.
The fare sticker is for Muni customers with qualifying disabilities who have a valid Regional Transit Connection (RTC) Discount Card (pictured below).
Click to view a sample sticker as sold by Muni sticker vendors (36kb). What is shown is what you get when you buy the sticker from a vendor. The sticker itself is in the upper left-hand corner. You need to peel the sticker off, and place it on your RTC Discount Card in either of the small blue squares along the right edge of the card. (See card below).
• The monthly fare sticker costs $15 each month.
• The fare sticker is valid only when affixed to a valid RTC Discount Card. No other form of ID (driver license, DMV placard ID, Medicare card, etc.) may be used with the sticker.
A list of sticker vendors is available.
This sticker may also be purchased online.
Muni (San Francisco Municipal Railway)
2630 Geary Blvd. (at Masonic), San Francisco
415.923.6070 TTY 415.351.3443
Mailing Address:
Discount ID Program 949 Presidio Avenue
Room 2630, San Francisco, CA 94115
Applications accepted Monday-Wednesday, 10:30 a.m. to 4 p.m.
For complete information about this discount program, including information on eligibility (basic vs. medical) and what you need to bring with you when you apply, see Regional Transit Connection Discount Card Program information or call 415.923.6070.
Seniors
(65 and older) may use the Senior discounted pass. The Senior pass is
available for $15 each month.
Valid forms of ID for seniors are a Senior ID, an RTC Discount Card (no Muni sticker needed), a valid driver's license, California ID or government-issued passport.
A list of pass vendors is available.
The Senior Pass may also be purchased online.
Important: This is only a brief summary. Full Proof of Payment information, including procedures and violation fines, is in the fares section of this site.
Muni vehicles have Braille and raised letter signage to indicate the vehicle number of the bus you are riding. This is helpful information if you want to report a complaint or commendation about the service you're receiving from Muni. The signage is located about five feet above the floor of the bus, on a panel directly behind the driver and is located as close to the aisle as possible.
Braille and raised letter station identification signage has been installed at the entrances to all Muni Metro underground stations to assist blind and low-vision passenger in identifying the station. These signs can typically be found on the inside surface of the low walls surrounding the entrances to the stations. Braille and raised letter station identification signs have also been installed on the platform level of the stations. In the Muni-only stations (Van Ness, Church Street, Castro, Forest Hill, and West Portal), the platform-level signage can be found in the frame of the elevator doorway on the platform level. In the BART-shared stations (Embarcadero, Montgomery, Powell, and Civic Center), the platform-level signage has been installed near the handrail of the up-escalators on the platform level.
Talking Signs are devices that provide navigational information to blind and low-vision passengers. Passengers use a hand held receiver which reads messages emitted by infrared beams from transmitters installed at various locations. The Talking Signs provide way finding information and identify important points along the path or travel such as station agent booths, ticket vending machines, and fare gates.
Talking Signs transmitters have been installed at the Muni/BART Powell Street Station; at surface-level stations at SF State and Stonestown on Muni's M-Oceanview; and at the Folsom, Brannan, 2nd and King, and Caltrain stations on the N-Judah. Talking Signs are also a feature of the new T-Third line, effective with the start of service.
Muni is installing Talking Signs transmitters on some of its bus shelters. This will allow a visually impaired person to know when they have reached the bus shelter and which bus lines serve the shelter.
Talking Signs for transit are also being linked with Talking Signs for street orientation. Yerba Buena Gardens, the new Main Library, and nearby intersections have Talking Signs to provide directional information in the area around Yerba Buena Gardens and Civic Center.
If you are interested in trying out a Talking Signs receiver, please contact the Rose Resnick Lighthouse for the Blind and Visually Impaired at 415.431.1481 and ask about their free receiver lending program.
A kneeler can be found on all lift-equipped buses. The kneeler lowers the front of the bus, brings the steps closer to the ground and allows easier boarding for those who have difficulty managing steps. Just ask the driver to lower the kneeler if you need it.
At any time of day, trained service animals for the disabled may ride Muni at no charge. This is under 49 Code of Federal Regulations Section 37.167(d). A service animal must be leashed and under its owner's control, but does not have to be muzzled.
Muni provides a free travel training program geared towards assisting seniors and persons with disabilities in using bus and light rail services. Individualized or small group trainings are provided by peer trainers who often are persons with disabilities themselves. The training provides an overview of accessibility features on Muni, tips for using the service, and hands on instruction on board Muni. It is a great way to gain skills and confidence in using Muni. To receive more information or to request a travel training session, please call 415.351.7000 or TTY 415.351.3942.
As part of its obligations under the Americans with Disabilities Act (ADA), Muni provides subsidized door-to-door van and taxi services for persons with disabilities who are unable to utilize bus and light rail services either some or all of the time. To be eligible for services, individuals must be certified under the eligibility guidelines of the ADA. To receive more information on services or to request an application, please call the Paratransit Broker office at 415.351.7000, TTY: 415.351.3942. Full information about the Paratransit program is also available on the San Francisco Paratransit Web site including hours of service, eligibility requirements, and Customer's Guides.
The San Francisco Paratransit Broker's office is located at 68 12th Street (between Market Street and Mission Street). The location is served by the following lines, which are accessible except as noted:
All paratransit business such as scrip sales, photo identification and intake services takes place at this office.
San Francisco Paratransit Broker
Veolia Transportation
68 12th Street
San Francisco, California
94103-1297
Main Number: 415.351.7000
TTY: 415.351.3942
General Fax: 415.351.3134
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San Francisco Muni is part of the SFMTA. Copyright © 2000-2009 SFMTA. All rights reserved. Updated October 9, 2009
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