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Muni information

For general information and trip planning with real people:

24 hours a day, 7 days a week, 365 days a year, provided by the San Francisco 3-1-1 Customer Service Center .

Other Customer Information

Accessible Services

Other Phone numbers

  • Operations: 415.701.4500
  • Planning, contact Capital Planning: 415.701.4322
  • Press, contact Judson True, 415.701.4582
  • Public Relations, contact Communications: 415.701.4500
  • Safety, contact Health & Safety: 415.923.6162
  • Security: 415.554.7150
  • Sell Muni passes, etc.: See Selling SFMTA Items
  • Training & Development: 415.923.6279
  • Transit Police, San Francisco Police Dept.: 415.553.9290
  • Workers' Compensation Fraud Hotline 888.388.3728

Employee Directory

The City Phone Book, a directory of City of San Francisco employees, is available on the San Francisco sfgov.org website.


511 Toll-Free Regional Transportation Info

Comprehensive regional transportation information is now available on the phone and on the Web at 511.org. 511 offers information about routes, schedules, fares, and hours of operation for any of the Bay Area's transit providers, including Muni. The 511 service is free of charge.

To access information about Muni or be connected to a Muni representative, dial 511 and say "Muni" once the message has begun. From there, you have the option to select the following items:

  • service announcements,
  • fares,
  • passes,
  • lost and found,
  • customer relations,
  • elevator status, or
  • operator (schedule information and other inquiries)

To access 511 from outside the nine-county Bay Area, call 510.817.1717 (this is not a toll-free call). For TDD access, dial 711 within California.

 

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