|SFMTA home > About Us > Website > Legal Info|
All the text, graphics, audio, video, design, software, and other works on this site are the copyrighted works of the San Francisco Municipal Transportation Agency (SFMTA) unless otherwise indicated. All rights reserved. Any redistribution or reproduction of any materials herein is strictly prohibited.
The SFMTA website contains various registered and unregistered trademarks and service marks owned by the City and County of San Francisco through the SFMTA. Trademarks and service marks owned by the SFMTA, whether registered or unregistered, may not be used in connection with any product or service that is not SFMTA's, in any manner that is likely to cause confusion among customers, or in any manner that disparages or discredits the SFMTA, including the Municipal Railway. Products and services bearing SFMTA trademarks or service marks without prior express written permission of the SFMTA may be considered infringing and subject to all available legal remedies.
Registered trademarks and service marks of the SFMTA include the Muni "worm" logo, the "O'Shaughnessy" logo, the term "San Francisco Municipal Railway," the words "Muni," "SFMuni," "SFpark," and the SFpark design. Other trademarks and service marks of the SFMTA include, but are not limited to, the acronym "SFMTA," Muni route names, e.g., N Judah, the Muni Centennial logo, and the term "Shop-a-Round" (for providing paratransit service).
The content contained in the SFMTA website has been prepared solely for the purpose of providing information about the SFMTA. The SFMTA will attempt to keep this website up-to-date as much as possible--except for archival information. The SFMTA makes no warranties or guarantees of any kind, regarding its operation or the completeness of the content on its website or any other website to which it links. You can always verify this information contained on this site by contacting the SFMTA. To the extent permitted by law, the SFMTA disclaims all warranties from users of this website. The SFMTA, its Directors and its employees, will not be liable for any damages of any kind arising from the use of this site or any site to which it links.
Under various laws, some information is required to be kept on the website for three years. All agendas, minutes, calendar items, notices and other postings concerning meetings and hearings that are published in the Boards & Meetings section of this website are archival in nature and therefore will not be updated to reflect later changes in SFMTA policies or information.
Any disputes that may arise concerning this site and the information herein shall be governed by California law (without regard to conflict of law principles), and all proceedings which may arise out of or in connection herewith shall be brought solely in San Francisco, California. The language in this Disclaimer shall be interpreted as to its fair meaning and not strictly against the SFMTA. The SFMTA reserves the right to make changes to this site and these disclaimers, terms, and conditions at any time.
Third-party content accessed from third-party servers is subject to their respective privacy policies. As of July 17, 2012, pages on the SFMTA website may contain content or code from Twitter; YouTube; Facebook; Pinterest; Blogger; Google, including Google Analytics; Vimeo or SFGTV.
We do not keep track of a site visitor's own personal information, except when we explicitly ask for that information on a form, but we will receive data about general traffic to the the SFMTA website. This type of information includes which browsers and Internet Service Providers ("IP Addresses") are used, which pages are visited, where visitors enter and exit from our site, what paths are followed through our site, what searches are performed, browser and monitor settings, etc. This type of information will help us improve the site by giving us insight into how people use our site. Again, this is general aggregate information and will not be used to identify a particular visitor to the SFMTA website except for security purposes. We may also use this information for problem resolution if you contact the City about a problem with the website. It may also be a public record.
Please be aware that your communications with the department through electronic mail, including any information that automatically accompanies such message or that you insert into the message, may be subject to disclosure under public records laws. In addition, the City reserves the right to forward any such communications, or information contained in the communications, to the appropriate law enforcement or governmental authorities where the City determines that such action may be necessary to prevent harm to persons or property or to help facilitate an investigation of fraud, intellectual property infringement, piracy, criminal activity, or other unlawful activity, provided that any disclosure of information is not prohibited by state or federal law, including the First Amendment to the U.S. Constitution.
Procedure for e-mail commendations and complaints about specific incidents:
A commendation or complaint is received by PSR Staff via telephone, letter, walk-in, e-mail, or Muni website, and as much of the following information as is available and applicable is taken down to process the commendation or complaint: a) Occur Date - date incident happened; b) Occur Time - time of incident; c) Location - where incident happened; d) Line/Route #; e) Direction of Travel; f) Vehicle #; g) Employee ID# or Name, if available; h) Description of Employee; i) Description of Complaint; j) Customer Information.
If a complaint is submitted, customer information is necessary to ensure that the Muni employee is charged with the appropriate rule violation (as per MOU contract with employee union).
All complaints are entered into the PSR database and distributed to the appropriate operating divisions for investigation and resolution. Copies are also sent to other Muni departments when the PSR involves non-operator issues such as bus maintenance.
A letter response acknowledging receipt of complaint is sent to the customer. If a hearing about the employee is necessary, the customer will be notified. The customer must attend the hearing for the complaint to be carried forward.
Procedure for e-mail sent to the SFMTA webmaster about the SFMTA website:
All mail that relates to the website is handled by the SFMTA Marketing and Community Outreach group. Inquiries are responded to on a first-come, first-serve basis. If mail arrives in the SFMTA webmaster's mailbox that can be more appropriately handled by another department, that mail will be forwarded to the proper department.
Procedure for e-mail sent regarding general comments and questions about Muni:
The mail comes to the Passenger Services Department for processing. Staff will investigate and respond to all inquiries. Depending on the complexity of the request, it can take 7-10 days to generate a response.
Please be advised that submission of five (5) or more of the same e-mail from the same non-City e-mail address to the SFMTA staff via this website within a seven day period shall be filtered. The SFMTA reserves the right to filter bulk and repetitious e-mails that are burdensome to the e-mail system.
A claim for property damage or personal injuries against the SFMTA cannot be made through this site. View the instructions for filing a claim against the SFMTA or any other City department.
You are welcome to link directly to any page on our website as long as you only use a text link and as long as viewing the page or file does not require prior acceptance of a disclaimer.
We strongly recommend against linking directly to files as they may be archival in nature and not kept up to date or may be removed and replaced with a file of a different name.
If you want to use our trademarked logo, that requires a written contract with the San Francisco Municipal Transportation Agency. Please see trademark information above.
We do not engage in link exchanges, the practice of linking to a site solely because it links to our site.
We do not link to commercial enterprises that do not have a contract with the San Francisco Municipal Transportation Agency to provide transportation-related services or administration-related Web services to the SFMTA. A link does not qualify as such a service. Selling our fare media does not qualify unless you are selling such fare media online, which requires a written contract with the San Francisco Municipal Transportation Agency.
If you have any questions about any of these policies, contact the
311 Free language assistance / 免費語言協助 / Ayuda gratuita con el idioma / Бесплатная помощь переводчиков / Trợ giúp Thông dịch Miễn phí / Assistance linguistique gratuite / 無料の言語支援 / 무료 언어 지원 / Libreng tulong para sa wikang Tagalog / คว“มช่วยเหลือท“งภ“ษ“โดยไม่เส’ยค่าใช้จ่าย