Muni Lost & Found

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Lost and Found

Due to the impacts of COVID-19, the Muni Lost and Found Department will be implementing the following adjustments:

  1. Lost and Found will be processed on a reduced schedule. Items will arrive at the lost and found office two to three business days from the time they are located, and it may take up to seven business days for you to be contacted.

  2. Only after being contacted for pick up, effective 3/22/21, visit SFMTA's Customer Service Center Monday through Friday between 8am-5pm (Excluding Holidays)

  3. Absolutely NO walk-up inquiries at the Customer Service Center. To inquire about a lost item, please call 311.

Thank you for your understanding. 

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Found Items

If you find an unattended item, give the item to the vehicle operator or the Muni Metro station agent when it is safe to do so (for example: when the vehicle has come to a complete stop).

When a customer’s belongings are found on Muni, we do everything we can to return the items to their owner.

To Report Lost Items

  • If this is a police, fire, medical or other emergency, please call 911. 
  • If you believe you left a wallet, purse, briefcase, mobile phone, sensitive document(s), medicine, laptop, bicycle, or keys on a Muni vehicle within the last four hours, please contact 311 (415.701.2311/TTY: 415.701.2323) immediately. Otherwise, please proceed with the online form below. All online submissions will be reviewed within five business days. 
  • Please be aware that any information you provide to the City and County of San Francisco will be used, disseminated, and retained as needed in conducting the City's official business and may be subject to disclosure in accordance with the California Public Records Act. In some cases, contact information is mandatory based on the nature of the request or report. In other cases, it is essential to assist agencies in obtaining any follow up information required in order to service or address the problem. 
  • Please be aware that your communications with the department through electronic mail, including any information that automatically accompanies such message or that you insert into the message, may be subject to disclosure under public records laws. However, your name and home or residential address may be redacted so that information remains confidential. 
  • Lookup status of a previously submitted form.  

 

Complete the form below to report your lost item


Contact Information


Providing your email will allow the SFMTA to provide updates on your case and follow up with you if needed.
















When did you lose the item?


Enter date as mm/dd/yyyy


Please enter time in this format: hh:mm am/pm
For example, 11:00 am, 4:30 pm, 9:37 pm, or 12:15 am
Where did you lose the item?


Begin typing in the Line and a list of related Lines will appear for you to select from. If irrelevant or unknown, leave blank.


Please enter the vehicle # if you know it. Otherwise leave blank.


What did you lose?
If you believe you left a wallet, purse, briefcase, mobile phone, sensitive document(s), medicine, laptop, bicycle, or keys on a Muni vehicle within the last four hours, please contact 311 (415.701.2311/TTY: 415.701.2323) instead of completing this form.












































Include additional lost items and/or details that would distinguish your item(s) from similar looking items and, if applicable, describe all contents. Include any other relevant information. If not applicable, enter NA.
Upload Images


*Each file uploaded must be less than 30MB

*NOTE: After clicking the Submit button you will have an opportunity to review your submission (and print if desired). Once you click Confirm on the next page you will not be able to retract your submission or print out a record of your submission.